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KEssa1
Beginner
843 Views

I have a problem with my AC-7265 dual band ...

Greetings guys

 

my wireless card keeps disconnecting and i am enduring a lot of packet loss, i tried many solutions but nothing worked, i also tried windows repair , and i re installed windows , tried the intel troubleshooting, updated my wifi card, unistalled my driver then installed one from intel website..

and nothing happened always the same problem occurs

 

Please help me

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3 Replies
Alberto_R_Intel
Moderator
79 Views

Hi KEssa1, Thank you for posting in the Intel® Communities Support. In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system: What is the model of the motherboard? If this is a laptop, what is the model of it? Is this a new computer? Did yo make any recent hardware/software changes? Was it working fine before? The wireless card, did you purchased it separately or did it came installed in the computer? When did the issue start? Which Windows* version are you using? Did you check with your Internet service provider to make sure the Internet is working properly? The problem happens at home or work environment? We recommend to install the wireless driver provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform. Even though you mentioned that yo already tried to re-install the wireless drivers, we can still try a clean installation of them: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... Please try the Intel® generic wireless version 20.110.0: https://downloadcenter.intel.com/download/28503/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
79 Views

KEssa1, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
79 Views

KEssa1, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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