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MORou1
Beginner
840 Views

I keep getting a pop up window that seems to disrupt my connection to my wi-fi. The pop up window title is "Intel Active Management Profile Synchronization"

The message is "Intel PROset / wireless wifi software is configured to synchronize user profiles with Intel Active Management Technology. Would you like to synchronize this profile with Intel Active Management Technology? It doesnt matter if I say Yes or No ... it still happens every day.

This is hugely disruptive as it sometimes happens several time in an hour and I lose the connection to my wi-fi each time. It has been happening for many months now.

0 Kudos
6 Replies
AlHill
Super User
656 Views

Is this device a company managed device?

 

Doc

 

MORou1
Beginner
656 Views

Thanks for responding. No its a home laptop however my wife bought 2nd hand from the company that she works from. So it came loaded with just Windows.

AlHill
Super User
656 Views

It also came loaded with AMT, since it "was" a business laptop.

 

You will have to wait for one of the Intel support engineers to help rid you of this problem.

 

Doc

 

Alberto_R_Intel
Moderator
656 Views

MORou1, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

What is the model of the Intel® Wireless card?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Was it working fine before?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately or did it came installed in the computer?

When did the issue start?

Which Windows* version are you using?

Did you check with your Internet service provider to make sure the Internet is working properly?

 

Any questions, please let me know.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
656 Views

Hello MORou1, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
656 Views

Hello MORou1, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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