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SD0001
Beginner
801 Views

I seem to have an issue with my Intel dual band brand new 8265 wifi card.

Hello, 

I used to have a Killer 1535 driver which used to give me a lot of connectivity issues with constant speed drops and etc. It might even have been an antenna problem but I switched it out for an Intel 8265 dual band wireless card just last week. 

Since yesterday, all of a sudden, every time I watch a video on Netflix it constantly stops to buffer when my speed is 50Mbps! So I try YouTube and the same thing happens! 

 

What is the issue? I have updated all my drivers and my speed still shows 50Mbps but the video constantly stops to buffer. And now even the sites take time to load. I have checked the ISP and it isn't an issue from their end. I even bought a new router and no use. Please help!

 

Regards,

Shreya D

 

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1 Reply
Leonardo_C_Intel
Moderator
97 Views

Hello SD0001 Thank you for posting in the Intel Community. You can try completing the Clean Installation of Wireless Drivers (https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki...) and setting the Advanced Intel® Wireless Adapter Settings (https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-i-o/wireless-networki...) for the Intel® wireless adapter to comply with your access point settings (router), if after this you still have the same behavior we recommend contacting the Original Equipment Manufacturer (OEM) to confirm of the system integrations are supported/validated. Bear in mind that the system integrations are not supported and we cannot confirm that they are going to work correctly on the systems, for more information please refer to Regulatory Information Regarding Wireless Hardware Installation or Upgrade (https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-i-o/wireless-networki...). Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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