Improve reliability of Intel AX200 WiFi connection / frequent disconnects

[TSull4]

I just built a brand new system with an AMD Ryzen 3900X CPU on the ASRock Phantom Gaming 4 WiFi AX motherboard, which includes the M.2 Intel AX200 WiFi card. I have Windows 10 1909 18363.815 installed, with the 21.80.2.1 Intel wireless driver version, dated 2/25/2020. I've also updated the motherboard BIOS from 2.30 to 2.60. My access point is a dedicated TP-Link EAP245 2.4/5Ghz, which is not very physically distant from the desktop system.

The problem I'm experiencing is frequent disconnects / disassociations from the Intel AX200 to my access point, making the WiFi almost completely unusable. I have plenty of other MacOS, Android, and Windows 10 devices that stay associated with the access point just fine, and it has worked well for several years.

I have tried disabling power savings in the device driver configuration, and I have also tried to force the driver to use 802.11ac mode instead of 802.11ax mode. I've also tried forcing the driver to use 5Ghz exclusively.

None of these attempted fixes have worked, and I still continue to experience frequent disassociations. This appears to be a widespread problem, based on the other reports I'm seeing online.

Can anyone suggest next steps to get a permanent fix from Intel? I am hopeful that a device driver update can resolve this. I doubt the hardware is an issue, as it's brand new.

[TSull4]

Albert,

That isn't an acceptable answer. Every other device that I have works perfectly fine with this access point.

Intel needs to accept responsibility for the Intel AX200 device driver, and either fix it, or clearly explain what compatibility requirements there are. I've provided you plenty of information to troubleshoot the problem, and deflecting responsibility isn't an appropriate course of action for Intel. There are plenty of other threads referencing a similar problem, including two other posters in this thread that I started. This isn't just a situation of my individual network having a problem.

Please escalate this issue to the device driver team responsible for the AX200. Thanks

Cheers,

Trevor Sullivan

[Alberto_R_Intel]

TSull4, Thank you very much for your response.

We will do further research on this matter, for us to be able to do that please provide the information requested in the following form:

Problem details

• Problem description:  
• Frequency of occurrence (once an hour, day, always):  
• Computer power source (plugged in or battery):
• Steps to reproduce (provide links to forums, online help, screen shots):
• Attempted workaround (turn off settings, change power settings, etc.):
• Environment (office, school, hospital, factory, home):

Client computer details

• Computer manufacturer(s):
• Computer model(s):
• Windows OS (provide Version number if Win10, and 32- or 64-bit):
• WiFi configuration manager (e.g. Intel PROSet, Windows AutoConfig (native), etc.):
• WiFi adapter model(s):
• WiFi device driver version:
• Number of systems affected:

Wireless security method

• Encryption Type (Open, RC4, TKIP, AES):
• 802.1X authentication type (WEP, TKIP, CCMP):
• Key Management Type (PEAP, EAP-FAST):

WiFi network environment

• Access Point manufacturer, model, & SW version:
• Wireless Frequencies in use (2.4 and/or 5 GHz):
• 802.11n or 802.11ac enabled (None/HT(11n)/VHT(11ac)):  
• Channel Width (20 MHz vs. 40 MHz) for 2.4 GHz?
• Channel Width (20 MHz vs. 40 MHz vs. 80MHz) for 5 GHz?
• SSID stealth mode (hidden or broadcast):

Enterprise Customers:

• WLAN Controller manufacturer, model, and SW version:
• RADIUS Server Make/Version:
•  

Debug data

Please include the following (if available):

• Intel Wireless Reporting Tool (WRT)
• Intel WiFi Tool (ping utility)
• Windows System Event log
• Windows WLAN-AutoConfig log
• Screen shots depicting failure

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

Hello TSull4, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

Hello TSull4, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[TSull4]

Hello Albert,

I believe I've provided all of the information you requested in order to pass this on to the driver development team. Please let me know once they've discovered a root cause and a fix.

Cheers,

Trevor Sullivan

[Alberto_R_Intel]

Hello TSull4, Thank you very much for your comments.

In order for us to be able to further assist you with this matter, please fill the form provided previously so we can do further research on this topic.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

Hello TSull4, I just wanted to check if you saw the post provided previously? If you need further technical assistance on this topic, please fill the form provided before.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

Hello TSull4, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel