Community
cancel
Showing results for 
Search instead for 
Did you mean: 
ELaz
Beginner
934 Views

Installing the latest Wireless N 7260 + Bluetooth driver caused fatal system error. What to do?

I tried yesterday to install the latest driver from Intel as I was having problems with the Bluetooth (again). During which it went to blue screen error 'page fault in nonpaged area netwbw02.sys'. Ever since it won't enter Windows, it keeps restarting and only enter safe mode. I have windows 8.1 on a Dell Inspiron. I have tried to uninstall and other recommendations I found in the internet, but nothing works.

Please, can anyone help with any clue?

0 Kudos
4 Replies
idata
Community Manager
88 Views

evous,

 

 

There could be many reasons behind the cause of BSODs. Intel always recommend to obtain the latest drivers provided by the computer manufacturer even though their version may not be the same as the one found in our download center as this version is generic. For your convenience, here is a link where you may find the contact information for Dell*: http://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support Websites

 

 

You may also find additional information here in these links: https://technet.microsoft.com/en-us/library/cc750081.aspx Demystifying the Blue Screen of Death and https://support.microsoft.com/en-us/help/17075/windows-8-resolving-blue-screen-errors Resolving Blue Screen errors in Windows provided by Microsoft*

 

 

Please, let us know if this helped you.

 

 

Best regards,

 

Aleki
idata
Community Manager
88 Views

evous,

 

 

We haven't heard from you in while so we would like to know if there is anything else we can do to assist you.

 

 

Best regards,

 

Aleki
ELaz
Beginner
88 Views

Hi there,

thanks for the replies.

In the end, the problem was solved with a system restore through the advanced start-up settings.

Best regards,

Evous

idata
Community Manager
88 Views

evous,

 

 

Thank you for taking the time and letting us know that this situation has been resolved through a system restore. Should you have any further questions or doubts about any Intel® Wireless Adapter, please, do not hesitate to contact us.

 

 

Best regards,

 

Aleki
Reply