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Community Manager

Intel 1000 BGN problem.

Hello, I have searched online for the past few hours for a solution to my problem but could not find anything that worked.

I have a Dell XPS L501x with the Intel 1000 BGN wireless card, and for some reason I cannot connect to the internet after a disconnection last night. I know the modem and router are working fine as other devices are connecting and working. However, whatever I try my laptop cannot connect back using WLAN. The only way it's connecting to the internet is through the Ethernet cable.

I have tried updating the driver for the wireless card, system restoring to a previous point (in safe mode), and running the Intel diagnostics but nothing seems to work. I have tried connecting to hotspots but they don't work either. There are no apparent errors coming up.

If anyone could help, I would greatly appreciate it, thanks.

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Community Manager

Thank you for your post Safin,

The failure to be able to connect to the Internet can be caused by a large variety of issues see a description here:

Some of the common troubleshooting steps are to restart the laptop; turn the Wireless radio off and on (may be a switch or a key combination like Fn+ F8). Also restart the router, (unplug it from the power and 30 seconds later plug it back in) this to clean the routing table. Also malware like a virus may cause a connectivity issue, try running a system restore to a previous date. See the instructions below:

Also if you can connect to your network and just not access the Internet then apart from the above also try using different browsers (i.e.: Internet Explorer and Mozilla Firefox or Chrome)

NOTE: The links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

I hope this helps.

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