Intel 6E AX211 slow upload speed...*AGAIN*

SLübk · ‎11-21-2023

Dear Intel support team!

The issue happens over and over again:

https://community.intel.com/t5/Wireless/Intel-6E-ax211-slow-upload-speed/m-p/1520432

Hopefully it's a driver issue!

Reinstalling the driver over and over again is not a solution for me! Please analyze this! As a reinstallation of the driver helped the last time, I don't think, that this is a hardware issue, right?

Thank you for your help!

BR,

Sven

DeividA_Intel · ‎11-23-2023

Hello SLübk,

Thank you for posting on the Intel® communities. That would be disappointing, especially when you were able to fix it but the issue came back. I will do my best to assist you on this matter.

To help you further, I will need to confirm the following:

1. Is the Bluetooth working fine?

2. Did you make any system updates (BIOS, driver, Windows) prior to the issue?

3. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Regards,

Deivid A.

Intel Customer Support Technician

SLübk · ‎11-28-2023

Hallo @DeividA_Intel !

Thank you for your help!

1. yes, Bluetooth is working fine (BT mouse always connected)

2. System updates are made regularly, but I don't think they are directly connected to this issue

3. Report attached!

BR,

Sven

DeividA_Intel · ‎11-28-2023

Hello SLübk,

I am getting back to you because I am interested to know if your issue with the upload speeds persists or if you were able to fix it. If you need my assistance, please reply with the information requested.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎11-29-2023

Hello SLübk,

Thanks for your response. Based on your issue, I would like you to try the following:

1. Check the "Recommended Settings for 802.11ax Connectivity" steps:

https://www.intel.com/content/www/us/en/support/articles/000057574/wireless.html

2. You may want to try the following article with steps to improve the connection:

https://www.intel.com/content/www/us/en/support/articles/000005493/wireless.html

3. Test on more time the clean install steps for the drivers:

4. Try to check with Dell, they may need to run tests on their laptop.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎12-04-2023

Hello SLübk,

I am following up on you because I want to know if you had the time to try the recommendations provided or if you contacted Dell for additional information.

If you need further support, just let me know.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎12-07-2023

Hello SLübk,

I was checking your thread and noticed that I have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

Regards,

Deivid A.

Intel Customer Support Technician