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gkaly
Beginner
907 Views

Intel 7260ac wireless card 'off'

Hi,

I have an acer aspire 6920g laptop.

A few weeks ago decided to update to win 8.1

Since the updated I randomly received a system error message 'Your system noticed a problem and will restart :driver irql not less or equal (netwlv64.sys)'

I searched on the net and find out that my wireless card is probably not supported on win 8.1 (intel 4965AGN), so I bought an intel 7260ac.

When I installed it in and tthe windows was alive I wasn't able to tun on the card. what I mean that the option was greyed out in the network selection side menu(so no chance to switch it)and the test said that my wireless card is off. I have a physical button to turn on/off wireless conections. I tried to reinstall the windows but same result.

I'm out of ideas... if anyone can help me it would be more than welcomed.

Thanks

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1 Reply
Jose_H_Intel1
Employee
74 Views

I understand that the WiFi radio will not turn on after installing the Intel® Dual Band Wireless-AC 7260.

Some system manufacturers provide a software switch besides the hardware switch you already know. I suggest you checking with the manufacturer if your model requires any other software tool or relevant (BIOS) updates.

There are a few things to consider when installing or upgrading a half mini PCI Express wireless adapter:

  • Just like any other device, not all wireless adapters are physically and electrically compatible with all systems.
  • The system BIOS could be designed to accept certain wireless adapter models only.
  • The installation of these adapters is subject to country-specific regulatory approvals which include the system, wireless adapter and antennas.

You may also contact your http://www.intel.com/support/oems.htm system manufacturer in order to obtain a list of validated wireless adapter models that are compatible with your system.

http://www.intel.com/support/wireless/sb/CS-006192.htm Wireless Networking; Installation error when installing or swapping Intel wireless adapters

http://www.intel.com/support/wireless/wlan/sb/CS-011644.htm Intel� Wi-Fi Products; Regulatory information regarding hardware installation or upgrade

http://www.intel.com/support/wireless/wlan/sb/CS-031641.htm Intel� Wi-Fi Products; Which operating systems are supported by Intel Wireless Products?

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