I have checked the BIOS and updated all drivers to the latest versions however, the bluetooth device is not appearing in device manager on my laptop. I have tried with 2 different cards of the same model. I am using a Dell Latitude E5470 laptop and running W10 pro 64 bit. In addition I have also run the intel support application which says all drivers are up-to-date.
Thanks in advance for any support!
Thanks for your response. I was aware of this and the cards were exactly the same model as is supplied by Dell in their original machine I just had 2 cards from 2 identical machines so swapped them to check if it was a faulty card.