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Mr_Iceberg_92
Beginner
999 Views

Intel AC 8265

Savle. Sono un possessore di un scheda Intel Dual Band Wireless-AC 8265 il wifi funziona correttamente il Bluetooth no, il problema e questo ho comprato un mouse bluetooth il pc me lo rileva ma quando clicco per collegarlo mi dice (prova di nuovo a connetterti al dispositivo) stessa cosa se provo a collegare uno smartphone al pc mi dice impossibile connettersi. I driver attualmente installati sono BT_20.120.0_64_Win10

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12 Replies
AlHill
Super User
204 Views

Download, run, and attach the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then, an Intel support engineer can assist you.

 

Doc

 

Mr_Iceberg_92
Beginner
204 Views

ecco a voi

Wanner_G_Intel
Moderator
204 Views

Hello Mr.Iceberg.92, Thank you for your response. First, we recommend following these steps to restart the Bluetooth Support service: 1. Press Windows key + R, type services.msc. 2. Next, right click on Bluetooth Support service and select Restart. 3. Right click on Bluetooth support service and select Properties. 4. Also, make sure that the startup type is set to Automatic. If the issue persists, please let us know if the Intel® Wireless adapter came preinstalled on your system. If not, please let us know if you are using the Intel® Dual Band Wireless-AC 8265 Desktop Kit. Note: We only provide support in English. For this reason, we are using a translation tool to better assist you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Mr_Iceberg_92
Beginner
204 Views

spero che Intel Bluetooth Service sia uguale a Bluetooth support service se e quello era già impostato con avvio automatico e già avviato. la scheda wifi e stata installata da me come tutto il PC su una scheda madre Asrock FATAL1TY Z370 Gaming K6 

 

Wanner_G_Intel
Moderator
204 Views

Hello Mr.Iceberg.92, Thank you for your response. I understand that the Bluetooth Support service was already running. However, were you able to restart it? Now, unless you are using the Intel® Dual Band Wireless-AC 8265 Desktop Kit, the Bluetooth issues can be caused by compatibility issues. Also, when installing or upgrading wireless hardware, it is important to review the following information: 1. As each country may have different regulatory requirements, before you install/change the Intel® Wireless Adapter in a system, you must contact the system manufacturer to determine if the Intel® Wireless Adapters you plan to install is approved for use in your system and country. You are required to follow the manufacturer's post-approval requirements. 2. If you have already performed the integration, it is also important to understand that it may not work due to hardware or software compatibility issues or dependencies. Regulatory Information Regarding Wireless Hardware Installation or Upgrade https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-i-o/wireless-networki... If restarting the Bluetooth Support service does not fix this issue, we recommend performing a clean install of the driver. You may follow these steps and install the following driver version: Clean Installation of Wireless Drivers https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... Version: 20.110.0 https://downloadcenter.intel.com/download/28511/Intel-Wireless-Bluetooth-for-Windows-10 Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
204 Views

Hello Mr.Iceberg.92, Were you able to follow the steps recommended? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Mr_Iceberg_92
Beginner
204 Views

sono riuscito a collegare il mouse, mi dice collegato ma il puntatore non si muove, dopo poco tempo esce scritto associato al posto di connesso

Wanner_G_Intel
Moderator
204 Views

Hello Mr.Iceberg.92, Could you please let us know what happens after connecting / pairing the mouse? In addition, please try these steps: 1. Check the list of Bluetooth devices when you pair the mouse. Select the Start button, then select Settings > Devices > Bluetooth & other devices. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. Choose your mouse from in the list of devices. Follow any other instructions if they appear, then select Done. 2. Please check Windows* updates, scan and apply all of them. 3. Have you tried downloading software or drivers for your mouse? 4. If the issue persists, please provide your Bluetooth Mouse part number or model. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Mr_Iceberg_92
Beginner
204 Views

windows e aggiornato al ultima versione, sul sito del produttore del mouse ce soltanto i driver per mac, il mouse lo provato su un altro PC e smartphone ed e plug and play. il modello e questo rapoo mt750s

Wanner_G_Intel
Moderator
204 Views

Hello Mr.Iceberg.92, If you can connect or pair the mouse to your computer, but it is not responding, then we recommend checking that the mode you chose is correct: Bluetooth 3.0, 4.0 and 2.4G. This issue could also be related to software or drivers that need to be installed prior to function properly. 1. Make sure the receiver is plugged into the PC's USB port (2.4G mode). 2. Go to Device Manager > Bluetooth > see if the mouse is visible. 3. Try installing the latest driver or pairing software. Multi-mode wireless mouse http://www.rapoo.com/pidSearch?productType=117&pid=486 Download Center http://www.rapoo.com/downloadcenter?productType=117 Note: The links above contain the latest drivers and software installation for the mouse. Please check with the manufacturer to make sure you are using the correct drivers for your model. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Mr_Iceberg_92
Beginner
204 Views

questi sono per mac il file estensione e .pkg

Wanner_G_Intel
Moderator
204 Views

Hello Mr.Iceberg.92, We recommend contacting the manufacturer to check compatibility or install the drivers and firmware recommended for your device. If no other Bluetooth devices can connect to your system, and you have the latest updates installed, then this can be caused by hardware failure. Please contact your motherboard manufacturer for further support and warranty options. If you have any further questions, please let us know. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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