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MZ4
Novice
29,841 Views

Intel AC7260 limited access after sleep

Hello,

I have Intel AC7260 and there is a problem: after every wake from sleep mode i have limited access and no connection to the Internet. I can't ping router and any device in the network... Sometimes helps to reconnect but most often I need to reboot :/ Can someone help me please?

431 Replies
Jose_H_Intel1
Employee
1,456 Views

Hello Martinii, I read in a different thread you are using latest driver version 17.0.0. Was this happening with an older version too? Does this happen in Safe Mode with Networking?

It may also help to update your system BIOS.

KWall2
Beginner
1,456 Views

Sorry for hijacking this thread but if you (joe_intel) could be so kind as to see this thread:

It relates to the 7260 AC and Bluetooth problems.

MZ4
Novice
1,456 Views

Hello joe,

I have lastest BIOS version. When I had 16.10 version of the drivers it happened after every one wake up. Now, with version 17.0 it is happening EXACTLY every three wake up... Then I have limited access and when I try to reconnect manually then all available AP-s are disappearing from the list and in Device Manager i can see error: "This device cannot start (Code 10)".

JMcKa
New Contributor I
1,456 Views

I am seeing this issue on an Intel NUC 2820 upgraded to the Dual Band 7260 card

Jose_H_Intel1
Employee
1,456 Views

Does it help if you disable the power saving feature from the adapter properties window in device manager?

kkloa
Beginner
1,456 Views

Hi,

i don't won't to hijack this thread, but i have a simmilar situation with my AC 7260 in my Lenovo E130. In Windows 7 x64 after sleep my card won't power up. No chance to get it to work. Only a reboot helps. In Windows 8.1 x64 the sleep and wakeup is working.

In Windows 7 x64 tried many SW versions of Intel Proset and driver, but no luck. The settings in adapter setting for power saving you mentioned above, doesn't help.

If you need some debug info's i can help you, hopefully this can be fixed. New installion fo WIN 7 was done, and nothing helped.

Thanks,

regards

Herbert

Jose_H_Intel1
Employee
1,456 Views

Would you provide more information about your setup?

Please verify if you get events with the IDs 5007 and 5055 in the Windows* Event Viewer (Control Panel, Administrative Tools) at the time the issue occurs.

kkloa
Beginner
1,456 Views

Hi,

sorry at the moment i'm running only windows 8.1. I will install once again WIN7 on the second HD for testing.

But for now i can answer you your questions:

  • System brand and model: Lenovo E130 originally equipped with centrino 2230 N, personally changed to 7260 AC model.
  • Operating system: WIN7 x64 Professional (Wireless after sleep not working) & WIN 8.1 CORE (Wireless after sleep working without problems)
  • Wireless band: Happens in 802.11b/g/n and also in 802.11a/n but i think this dosn't matter, because the wireless card looks like switched off after sleep.
  • Wireless Security/Authentication: WPA with TKIP and also WPA2 with AES (i think this dosn't matter - same reason as for wireless band)
  • Access point model and firmware: Netgear WAG302 with OpenWRT & Thomson TWG870 & Cisco Aironet (i think this dosn't matter - same reason as for wireless band)
  • Optional SIU code/report: http://www.intel.com/support/siu.htm http://www.intel.com/support/siu.htm currently no SIU, because no installed WIN7. Will answer this later, when WIN7 is running again,...

 

No Event's as i remember, but i will check it once again today in the evening,...

Thanks,

regards

Herbert

LHass
Beginner
636 Views

Adding my machine to list with issues reconnecting to wi-fi after hibernate and sleep. Wait approximately 1 minute and it connects.

  • System brand and model: Dell Latitude E5440
  • Operating system: Windows 7 SP1 64-bit
  • Wireless band: 802.11g
  • Router: Old Belkin but never had a problem with ~10 other laptops
  • Allow the computer to turn off this device to save power: OFF
  • Power Saving Mode: Maximum Performance

Updated to latest 17.14.0 driver today but no difference. Issue only started recently and is highly intermittant. Sometimes there's errors in the Windows logs, other times not. Sometimes it connects and drops within a few seconds of login. Never seen it on a cold boot or reboot.

Note this previous thread for the same issue appearing in Windows 8.1 and claimed to be fixed by a new driver version: /message/216452 https://communities.intel.com/message/216452

Hard to believe Intel hasn't escalated or recreated this in 10 months. Do the error messages not make it obvious? No debug data that can be captured from us?

Have a guy at Dell involved so hopefully he can recreate it under controlled conditions but even then Intel aren't showing much interest in resolving it.

ASouz7
Honored Contributor II
636 Views

Hello CurbedLarry,

Would please provide us full information on your Belkin router?

Also, could you provide us the settings for the wireless connection on the router?

LHass
Beginner
636 Views

It is an ancient 2006 Belkin Wireless G router, 2.4GHz, WEP security. I think looking at router settings is a wild goose chase as never had a problem before with dozens of Win XP/7/8, Linux, Android, iOS, webOS, Symbian devices.

All the time it's saying it can't connect the network can be seen in PROSet, with the correct SSID. There are no other networks around with the same name.

All the errors thrown relate to the "Profile Manager API":

# Event Source Time Error Severity Domain User Description

7 Profile Manager API 01/29/2015 08:02:20 Error Profile SYSTEM Unable to locate the specified profile!

10 Profile Manager API 01/29/2015 08:02:20 Error Profile Lawrence One or more given parameters are invalid!

31 Profile Manager API 01/29/2015 08:01:20 Error Profile SYSTEM Unable to locate the specified profile!

32 Profile Manager API 01/29/2015 08:01:20 Error Profile Lawrence One or more given parameters are invalid!

50 Profile Manager API 01/29/2015 08:00:41 Warning Profile Lawrence The given profile already exists in the database.

51 Profile Manager API 01/29/2015 08:00:41 Error Profile SYSTEM The specified profile type is not supported.

52 Profile Manager API 01/29/2015 08:00:41 Error Profile SYSTEM An unexpected error occurred!

53 Profile Manager API 01/29/2015 08:00:41 Error Profile Lawrence An unexpected error occurred!

Haven't changed any of the profile settings, I only have one profile that was auto-generated when first connecting. Have tried deleting and recreating it but no change. Something to do with an automated import/export/backup of profiles going on in the background? Are there no more detailed errors or logs?

There are people that have this problem out of the box so I'm not sure user tinkering can be blamed: http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/t/19616336 http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/t/19616336

Taking the advice from the top of this thread has possibly resolved it for me but far too early to tell: /message/275852?tstart=0# 275852 https://communities.intel.com/message/275852?tstart=0# 275852

Basically re-enabling power management:

I turned this off when debugging another issue (Dell power manager utility disabling adapter at hardware level) but that is now solved.

ASouz7
Honored Contributor II
636 Views

Hello CurbedLarry,

Please give us sometime to analyze it for you.

LHass
Beginner
636 Views

Thanks for looking into it.

Below is the result resuming from a sleep and 2 hibernations with power management enabled. Problem appears resolved and only one error event is output:

However for another Dell owner with Windows 8.1 power management was already enabled and removing Intel Rapid Start Technology solved it (not even installed on my Win 7 machine).

Seems there is no single cause or solution, simply that the driver is very flakey in reconnecting. Clearly if these solutions worked for us it must be the driver conflicting with Windows and/or Intel's own bloatware.

It's a shame Windows has matured into a safe/reliable OS but hardware vendors ruin it by layering a ton of buggy, proprietary stuff on top. I have 10 factory-installed Intel apps installed and no idea what half of them even do.

ASouz7
Honored Contributor II
636 Views

Hello CurberLarry,

Thanks for letting us know that it is working fine now. We will check on this errors and as soon as we have an answer we will get back to you.

LHass
Beginner
636 Views

While we're taking about the driver, can someone at Intel explain why it's using 456MB of disk space on my machine?

That's 6 times the space of the graphics driver (74MB)!

This is for the combined driver and PROSet but that's hardly the most complex app you've ever seen. The installer download is bad enough as 106MB.

MHall8
Beginner
608 Views

Apologies if I am not contributing in the right way.

I have the AC7260 on a new laptop windows 7 pro 64bit which keeps dropping the connection. I have read this whole discussion, and tried different drivers, different settings etc with no effect. At the moment I happen to be using 16.1.52 but for the last week the connection will drop from 135Mbs to 5 or 10Mbs, and there is no connection to the internet, every 10 minutes or so, and the only fix is to disable the adaptor and re-enable it.

I am writing this, because I am wondering if there is a thermal problem with the adaptor, earlier on I reduced the transmit power under settings, and the problem went away for 2 days, before sadly reemerging. Yesterday I changed the power setting for the laptop from high performance to balanced, and instead of dropping every 10 minutes or so, it held for 2 hours.

I have not noticed any other comment along these lines, so would be interested to hear any thoughts before I return this laptop.

idata
Community Manager
608 Views

Ok so ive been following this thread for some time and had the disconnecting and wake from sleep issue back in august, however, I remember going through many different drivers until I found one that worked. I haven't had any issues since September 2014. I just installed the intel driver utility and want to update my driver , however, I want to back up my current wifi driver encase the issues are still present with the 17.13.11.5 driver. any ideas how I can do so, as well as locate the actual current driver revision.

all I see in device manager is

driver version : 17.1.0.19

driver date : 2014-07-21

jbenavides
Honored Contributor II
608 Views

Hello ELVIS7

The best way to prevent any issue and to be able to roll back to the previous driver would be creating a System Restore Point in Windows before updating the driver. The steps are different for each Windows version, so you can look for quick tutorials about this from Microsoft and other online sources.

The Intel Driver Update utility should be able to detect your wireless adapter and recommend the most recent driver, if you encounter any issues, you can obtain the drivers for the Intel® Dual Band Wireless-AC 7260 manually fromhttps://downloadcenter.intel.com/product/75439/Intel-Dual-Band-Wireless-AC-7260 Intel Download Center.

If you install the driver 17.13.11.5 or later, make sure to go to Device Manager, Network Adapters, open the Properties for the AC 7260 and in the Power Management tab, mark the option (check the box) "Allow the computer to turn off this device to save power".

Jose_H_Intel1
Employee
1,456 Views

OK, hopefully others will be able to confirm the operating system and any existence of such events.

HKim49
Novice
1,456 Views

Intel 7260AC on Windows 8.1 Pro X64.

Driver = 17.0.15

After waking from sleep, could not connect to WPA2 (AES) networks. Connecting to WEP or OPEN networks is ok. Routers at the office=various models with various chipsets.

It was the same with 17.0.0 driver.

Please Intel can you help. This is an all Intel components laptop.

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