Intel AC9260 not showing up in device manager

[Healy]

Hi, today i logged into my pc running windows 10 and the wifi AND bluetooth aren't working, adaptor not showing up in device manager, ran installation for new driver, restarted but saw no change. Any ideas what i can try?

I've attached the scan results of my PC.

[AndrewG_Intel]

Hello Healy

Thank you for posting on the Intel® communities.

Regarding the behavior you described, we would like to provide you with the steps below; however, we recommend first confirming that the Wireless and Bluetooth devices are enabled in the BIOS. (Please contact the computer manufacturer for instructions on how to check this on the BIOS).

Step 1:

• Check device manager: On your keyboard, press the Windows logo key and X at the same time. Then select Device Manager. You’ll be prompted for permission. Click Yes to open Device Manager, while in Device Manager, click View and select Show hidden devices.
• Click Network adapters to select it. Click Action and click Scan for hardware changes. Double-click Network adapters to expand the list. See if your wireless network adapter appears on the list.

Step 2:

Perform a Clean Install of the Wireless and Bluetooth drivers:

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless.html

We recommend testing first with the latest system-specific driver from your computer manufacturer website*. Unfortunately, we could not locate the specific driver for your computer model but we found this link and it seems you may find the Wireless and Bluetooth drivers there. However, we highly recommend confirming first with your computer manufacturer if those are the correct drivers: http://drivers.razersupport.com/?_m=downloads&_a=view&parentcategoryid=766&pcid=765&nav=0,350,765

In addition, you may try the Clean Install of the Wireless and Bluetooth drivers using our latest generic drivers:

• For Intel® Wireless-AC 9560, driver version: 21.90.3 >> https://downloadcenter.intel.com/download/29520/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters?product=99446
• For Intel® Wireless Bluetooth®, driver version: 21.110.0 >> https://downloadcenter.intel.com/download/29790/Intel-Wireless-Bluetooth-for-Windows-10?product=99446

Step 3:

Try Windows® tools to fix network problems:

A- Run the network troubleshooter:

On your keyboard, press the Windows logo key and type and then select Identify and repair network problems in the list of search results to run the network troubleshooter. The network troubleshooter will automatically detect the network problems on your PC. You just need to follow the steps in the network troubleshooter and see if this issue can get fixed.

B- Reset Network Settings in Windows 10:

1. Select the Start menu and type Network. 
2. In Windows Settings, select Network and Internet.
3. In the left navigation pane, select Status to make sure you're viewing the network status window. 
4. Click the Network Reset link and review the Network Reset information message. 
5. Select Yes in the network reset confirmation window.

Step 4:

Run Winsock. This tool defines how Windows network software should access network services. Resetting Winsock data may be helpful for some network connection issues:

• Press the Windows Logo Key and R at the same time to open the Run dialog. Type cmd and press Ctrl, Shift and Enter at the same time to run Command Prompt as administrator. You will be prompted for permission. Click Yes to run Command Prompt.
• Restart your PC to complete the reset.

If the issue persists after trying the steps above, we recommend contacting your computer manufacturer directly for further support. For instance, It may be needed to perform a restore from a system restore point or to physically inspect the wireless network card (it may need to be reset or check if there are hardware issues).

Best regards,

Andrew G.

Intel Customer Support Technician

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel® or any of its products is implied.

[AndrewG_Intel]

Hello Healy

We are checking this thread and we would like to know if you were able to check and to try the steps in our previous post. Please feel free to share the outcome of the steps.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Healy

We have not heard back from you so we will proceed to close this thread now.

If the issue persists, our last recommendation is to check this further with your computer manufacturer.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Best regards,

Andrew G.

Intel Customer Support Technician