Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Grokh
Beginner
77 Views

Intel AX201 and Wi-Fi 6 troubles

Good day! I have such a problem: I have a Lenovo Yoga C940 laptop with an Intel AX201 160 MHz card. The day before yesterday I purchased and installed a new router that supports the Wi-Fi 6 protocol (cable connection 800 mb/s).
The situation is as follows - the card in the laptop does not support the AX protocol (Wi-Fi 6), regularly spontaneously resetting itself every 5-6 hours of operation to the AC mode (Wi-Fi 5). At the same time the laptop is motionless, the modem too. They are in the same room, there are about three meters between them, there are no walls in the way.
The problem is solved (temporarily) by disabling and re-enabling the settings in the network card driver. After a few hours, the situation repeats itself.
The latest driver version is 22.40.0.7, installed using IDSU.
I ask for help.

0 Kudos
3 Replies
David_G_Intel
Moderator
56 Views

Hello Grokh

  

Thank you for posting on the Intel️® communities. Please share with us the following::

  • Do you also get Bluetooth issues or only WiFi?
  • Did you test other drivers? What version?
  • Did you try using the drivers from Lenovo*?
  • Do you have the opportunity to test the network with other devices or test the laptop on other WiFi 6 networks?
  • Is this a new computer?
  • What OS version are you using?
  • Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
  • Were you able to have you wireless connection in a normal/expected performance before?
  • Have you rebooted your access-point, router, modem?
  • Provide the Intel® System Support Utility (Intel® SSU)  

    • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
    • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
    • Click on the menu where it says "Summary" to change to "Detailed View".  
    • To save your scan, click on "Next", then "Save".  

 

Regards, 

David G 

Intel Customer Support Technician

 

Grokh
Beginner
41 Views

Hi, David,

Thank you for your answer.

1. No BT issues just Wi-Fi 6.

2. No at the moment.

3. No at the moment.

4. Unfortunately I do not have now more Wi-Fi-6 devices. Also I do not have the access to another Wi-Fi 6 networks.

5. The Computer was bought by me at September 2020.

6. Windows 10 4-bit 20H1 (build 19043.962).

7. This is original adater.

8. I am using the Wi-Fi 6 network only last five days.

9. Yes, I have rebooted it few times.

 

David_G_Intel
Moderator
12 Views

Please contact the router manufacturer to confirm you're running the latest firmware and the optimal configurations for this network. If it doesn't get better after that, please try a Clean Installation of Wireless Drivers:

Using the drivers that the manufacturer provides:


Regards, 

David G 

Intel Customer Support Technician


Reply