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Intel AX210 Firmware Reset under Load

KevinA1
Novice
‎10-25-2021 03:24 PM
14,044 Views

Hello,

 

I am having trouble with an Intel AX210 card in a Framework laptop that resets when performing network I/O for any reasonable amount of time. When the card resets, WiFi performance drops to around ~500Kb/s till the interface is restarted or the kernel module is unloaded and reloaded.

 

I can pretty easily reproduce it by running iperf while connected on a 5GHz WiFi network and get a crash in about 5 minutes. On a 2.4GHz network I can reproduce it but it takes a little bit longer.

 

Some system information is below:

Fedora 34

Linux 5.13.4-200.fc34.x86_64  : 63.c04f3485.0 ty-a0-gf-a0-63.ucode : 10 crashes
Linux 5.13.6-200.fc34.x86_64  : 63.c04f3485.0 ty-a0-gf-a0-63.ucode : 4 crashes
Linux 5.13.7-200.fc34.x86_64  : 63.c04f3485.0 ty-a0-gf-a0-63.ucode : 32 crashes
Linux 5.13.10-200.fc34.x86_64 : 63.c04f3485.0 ty-a0-gf-a0-63.ucode : 2 crashes
Linux 5.13.12-200.fc34.x86_64 : 63.c04f3485.0 ty-a0-gf-a0-63.ucode : 2 crashes
Linux 5.13.13-200.fc34.x86_64 : 63.c04f3485.0 ty-a0-gf-a0-63.ucode : 9 crashes 
Linux 5.13.14-200.fc34.x86_64 : 63.c04f3485.0 ty-a0-gf-a0-63.ucode : 7 crashes
Linux 5.13.16-200.fc34.x86_64 : 63.c04f3485.0 ty-a0-gf-a0-63.ucode : 6 crashes
Linux 5.13.19-200.fc34.x86_64 : 63.c04f3485.0 ty-a0-gf-a0-63.ucode : 13 crashes
Linux 5.14.9-200.fc34.x86_64  : 63.c04f3485.0 ty-a0-gf-a0-63.ucode : 2 crashes
Linux 5.14.10-200.fc34.x86_64 : 63.c04f3485.0 ty-a0-gf-a0-63.ucode : 3 crashes 
Linux 5.14.11-200.fc34.x86_64 : 63.c04f3485.0 ty-a0-gf-a0-63.ucode : 5 crashes

 

I would appreciate any help with resolving the problem.

 

Here is some dmesg output during the crash/reset:

Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: regular scan timed out
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: Microcode SW error detected. Restarting 0x0.
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: Start IWL Error Log Dump:
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: Transport status: 0x0000004A, valid: 6
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: Loaded firmware version: 63.c04f3485.0 ty-a0-gf-a0-63.ucode
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000084 | NMI_INTERRUPT_UNKNOWN       
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00808201 | trm_hw_status0
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000000 | trm_hw_status1
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x004DA004 | branchlink2
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00008370 | interruptlink1
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00008370 | interruptlink2
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00008FEE | data1
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x01000000 | data2
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000000 | data3
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x69006F4E | beacon time
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0xECCF6084 | tsf low
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000013 | tsf hi
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00006EEB | time gp1
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x73C84F8B | time gp2
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000001 | uCode revision type
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x0000003F | uCode version major
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0xC04F3485 | uCode version minor
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000420 | hw version
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00C89002 | board version
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x058A001C | hcmd
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0xE6F2B000 | isr0
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x09448000 | isr1
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x48F0011A | isr2
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00C37FCC | isr3
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00200000 | isr4
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x0565001C | last cmd Id
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00008FEE | wait_event
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x000000C4 | l2p_control
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x0001CC14 | l2p_duration
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000007 | l2p_mhvalid
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00810048 | l2p_addr_match
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000009 | lmpm_pmg_sel
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000000 | timestamp
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00005858 | flow_handler
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: Start IWL Error Log Dump:
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: Transport status: 0x0000004A, valid: 7
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x20000066 | NMI_INTERRUPT_HOST
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000000 | umac branchlink1
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x8045CF40 | umac branchlink2
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x8047E3DE | umac interruptlink1
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x8047E3DE | umac interruptlink2
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x01000000 | umac data1
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x8047E3DE | umac data2
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000000 | umac data3
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x0000003F | umac major
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0xC04F3485 | umac minor
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x73C854BD | frame pointer
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0xC0886264 | stack pointer
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x0084010D | last host cmd
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000400 | isr status reg
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: IML/ROM dump:
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000B03 | IML/ROM error/state
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x000077A7 | IML/ROM data1
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000080 | IML/ROM WFPM_AUTH_KEY_0
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: Fseq Registers:
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x60000100 | FSEQ_ERROR_CODE
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00440003 | FSEQ_TOP_INIT_VERSION
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00080009 | FSEQ_CNVIO_INIT_VERSION
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x0000A652 | FSEQ_OTP_VERSION
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000002 | FSEQ_TOP_CONTENT_VERSION
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x4552414E | FSEQ_ALIVE_TOKEN
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00400410 | FSEQ_CNVI_ID
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00400410 | FSEQ_CNVR_ID
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00400410 | CNVI_AUX_MISC_CHIP
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00400410 | CNVR_AUX_MISC_CHIP
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00009061 | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: 0x00000061 | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
Oct 21 18:58:33 redacted kernel: iwlwifi 0000:aa:00.0: WRT: Collecting data: ini trigger 4 fired (delay=0ms).
Oct 21 18:58:33 redacted kernel: ieee80211 phy0: Hardware restart was requested

 

As a side note I reported this to the Fedora bugzilla instance: https://bugzilla.redhat.com/show_bug.cgi?id=1991752

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DeividA_Intel
Employee
‎10-27-2021 01:13 PM
11,118 Views

Hello KevinA1,  


  


Thank you for posting on the Intel® communities.   


  


In order to better assist you, please provide the following:  


  


1. The brand and model number of your system. You can also provide the Intel® System Support Utility for the Linux* Operating System for more details: https://www.intel.com/content/www/us/en/download/18895/26735/intel-system-support-utility-for-the-linux-operating-system.html


2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

 

3. Is this issue recent? If so, when did it start?


4. What is the brand and model name of your router?


5. Can you share any pictures or videos where we can see the issue?






Regards,  


Deivid A.  

Intel Customer Support Technician  


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KevinA1
Novice
‎10-28-2021 05:20 PM
11,091 Views

Hi Deivid,

 

Here is the SSU file for my laptop.

 

 

 

# SSU Scan Information
Scan Info:
     Version:"1.0.0.0"
     Scan Date:"2021/10/28"
     Scan Time:"17:20:40"

## Scanned Hardware
Computer:
          BaseBoard Manufacturer:"Framework"
          Bios Mode:"UEFI"
          Bios Version/Date:"03.02,07/01/2021"
          CD or DVD:"Not Available"
          Platform Role:"Linux aries.lan.kevinanderson.dev 5.14.13-200.fc34.x86_64 #1 SMP Mon Oct 18 12:39:31 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux"
          Processor:"11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz"
          Serial Number:"FRANBMCPA81236000Y"
          SMBIOS Version:"3.3.0"
          Sound Cards:"HDA-Intel - HDA Intel PCH"
          Sound Cards:"HDA Intel PCH at 0x605d1c8000 irq 191"
          System Manufacturer:"Framework"
          System Model:"Laptop"
          System Type:"x64-based PC"
          - Display
               - "Intel Corporation TigerLake-LP GT2 [Iris Xe Graphics] (rev 01) (prog-if 00 [VGA controller])"
                    Adapter RAM:"size=256M"
                    Capabilities:"[40] Vendor Specific Information: Len=0c <?>"
                    Capabilities:"[70] Express Root Complex Integrated Endpoint, MSI 00"
                    Capabilities:"[ac] MSI: Enable+ Count=1/1 Maskable+ 64bit-"
                    Capabilities:"[d0] Power Management version 2"
                    Capabilities:"[100] Process Address Space ID (PASID)"
                    Capabilities:"[200] Address Translation Service (ATS)"
                    Capabilities:"[300] Page Request Interface (PRI)"
                    Capabilities:"[320] Single Root I/O Virtualization (SR-IOV)"
                    Caption:"Intel Corporation TigerLake-LP GT2 [Iris Xe Graphics] (rev 01) (prog-if 00 [VGA controller])"
                    Device ID:"f111:0001"
                    Driver:"i915"
                    Driver Path:"/lib/modules/5.14.13-200.fc34.x86_64/kernel/drivers/gpu/drm/i915/i915.ko.xz"
                    Driver Provider:"Intel Corporation"
                    Driver Provider:"Tungsten Graphics, Inc."
                    Driver Version:""
                    Flags:"bus master, fast devsel, latency 0, IRQ 145, IOMMU group 1"
                    I/O Ports:"I/O ports at 3000 [size=64]"
                    Location:"pci@0000:00:02.0"
                    Manufacturer:"Intel Corporation [8086]"
                    Power Management Capabilities:"Power Management version 2"
                    Refresh Rate - Current:"Not Available"
                    Resolution:"Not Available"
          - Memory
               Physical Memory (Available):"25675 MB"
               Physical Memory (Installed):"31880 MB"
               Physical Memory (Total):"40072 MB"
               - "Controller0-ChannelA-DIMM0"
                    Capacity:"16 GB"
                    Configured Clock Speed:"Not Available"
                    Configured Voltage:"1.2 V"
                    Data Width:"64 bits"
                    Form Factor:"SODIMM"
                    Interleave Position:"First Position"
                    Locator:"Controller0-ChannelA-DIMM0"
                    Manufacturer:"Crucial Technology"
                    Maximum Voltage:"Unknown"
                    Minimum Voltage:"Unknown"
                    Part Number:"T16G4SFRA32A.M16FRS"
                    Serial Number:"E539D301"
                    Speed:"Not Available"
                    Type:"Synchronous"
               - "Controller1-ChannelA-DIMM0"
                    Capacity:"16 GB"
                    Configured Clock Speed:"Not Available"
                    Configured Voltage:"1.2 V"
                    Data Width:"64 bits"
                    Form Factor:"SODIMM"
                    Interleave Position:"First Position"
                    Locator:"Controller1-ChannelA-DIMM0"
                    Manufacturer:"Crucial Technology"
                    Maximum Voltage:"Unknown"
                    Minimum Voltage:"Unknown"
                    Part Number:"T16G4SFRA32A.M16FRS"
                    Serial Number:"E539F524"
                    Speed:"Not Available"
                    Type:"Synchronous"
          - Motherboard
               Manufacturer:"Framework"
               Product:"FRANBMCP08"
               Serial Number:"FRANBMCPA81236000Y"
               Version:"A8"
          - Networking
               - Interface tailscale0
                    Supports auto-negotiation:"No"
                    Advertised auto-negotiation:"No"
                    Auto-negotiation:"off"
                    Availability:"Not Available"
                    Capabilities:"Not Available"
                    Caption:"Not Available"
                    Default IP Gateway:"Not Available"
                    DHCP Enabled:"Yes"
                    DHCP Lease Expires:"Not Available"
                    DHCP Lease Obtained:"Not Available"
                    DHCP Server:"Not Available"
                    Driver:"tun"
                    Driver Path:"/lib/modules/5.14.13-200.fc34.x86_64/kernel/drivers/net/tun.ko.xz"
                    Driver Provider:"(C) 1999-2004 Max Krasnyansky <maxk@qualcomm.com>"
                    Driver Version:""
                    Duplex:"Full"
                    Firmware Version:""
                    Interface:"tailscale0"
                    I/O Ports:"Not Available"
                    IP Address:"100.70.58.112"
                    IP Subnet:"255.255.255.255"
                    MAC Address:"Not Available"
                    Location:"Not Available"
                    Manufacturer:"Not Available"
                    Net Connection ID:"Not Available"
                    Port:"Twisted Pair"
                    Power Management:"Not Available"
                    Speed:"10Mb/s"
                    Supported link modes:"Not reported, Supported pause frame use: No"
                    Advertised link modes:"Not reported, Advertised pause frame use: No"
                    Partner advertised link modes:"Not Available"
               - "Intel Corporation Wi-Fi 6 AX210/AX211/AX411 160MHz (rev 1a)"
                    Auto-Negotiation:"Not Available"
                    Availability:"wlp170s0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500"
                    Capabilities:"[c8] Power Management version 3"
                    Capabilities:"[d0] MSI: Enable- Count=1/1 Maskable- 64bit+"
                    Capabilities:"[40] Express Endpoint, MSI 00"
                    Capabilities:"[80] MSI-X: Enable+ Count=16 Masked-"
                    Capabilities:"[100] Advanced Error Reporting"
                    Capabilities:"[14c] Latency Tolerance Reporting"
                    Capabilities:"[154] L1 PM Substates"
                    Caption:"Not Available"
                    Default IP Gateway:"192.168.100.1"
                    DHCP Enabled:"Yes"
                    DHCP Lease Expires:"Not Available"
                    DHCP Lease Obtained:"Not Available"
                    DHCP Server:"Not Available"
                    Driver:"iwlwifi"
                    Driver Path:"/lib/modules/5.14.13-200.fc34.x86_64/kernel/drivers/net/wireless/intel/iwlwifi/iwlwifi.ko.xz"
                    Driver Provider:"Intel Corporation <linuxwifi@intel.com>"
                    Driver Version:""
                    Duplex:"Not Available"
                    Firmware Version:"63.c04f3485.0 ty-a0-gf-a0-63.uc"
                    Interface:"wlp170s0"
                    I/O Ports:"Not Available"
                    IP Address:"192.168.100.244"
                    IP Subnet:"255.255.255.0"
                    MAC Address:"7c:50:79:05:df:a7"
                    Location:"aa:00.0"
                    Manufacturer:"Intel Corporation"
                    Net Connection ID:"Not Available"
                    Port:"Not Available"
                    Power Management:"Not Available"
                    Speed:"Not Available"
                    Supported Link Modes:"Not Available"
                    Advertised link modes:"Not Available"
                    Partner advertised link modes:"Not Available"
          - Operating System
               Boot Device:"/dev/mapper/luks-f6b48c61-8ea9-4cd0-8c08-b16575d950c8"
               Last Reset:"up 1 day,  1:03,  1 user,  load average: 1.40, 1.56, 0.94"
               Locale:"en_US"
               OS Manufacturer:"Fedora release 34 (Thirty Four)"
               OS Name:"Fedora release 34 (Thirty Four)"
               Page File:"/dev/zram0"
               Page File Space (Available):"8388604"
               Page File Space (Used):"0"
               Physical Memory (Available):"25695 MB"
               Physical Memory (Installed):"31880 MB"
               Physical Memory (Total):"40072 MB"
               Version:"5.14.13-200.fc34.x86_64 GNU/Linux"
               Virtual Memory (Available):"8388604"
               Virtual Memory (Total):"32645672"
          - Processor
               - "11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz"
                    Architecture:"x86_64"
                    Available:"Offline"
                    Byte Order:"Little Endian"
                    Cache Size:"12288 KB"
                    Caption:"11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz"
                    - Characteristics
                         64-bit capable
                         Enhanced Virtualization
                         Execute Protection
                         Hardware Thread
                         Multi-Core
                         Power/Performance Control
                    CPU Speed (Minimum):"3000.000"
                    CPU Speed (Maximum):"4800 MHz"
                    Current Voltage:"0.8 V"
                    External Clock:"100 MHz"
                    Family:"Core i7"
                    - Flags
                         "ACPI (ACPI supported)"
                         "APIC (On-chip APIC hardware supported)"
                         "CLFSH (CLFLUSH instruction supported)"
                         "CMOV (Conditional move instruction supported)"
                         "CX8 (CMPXCHG8 instruction supported)"
                         "DE (Debugging extension)"
                         "DS (Debug store)"
                         "FPU (Floating-point unit on-chip)"
                         "FXSR (FXSAVE and FXSTOR instructions supported)"
                         "HTT (Multi-threading)"
                         "MCA (Machine check architecture)"
                         "MCE (Machine check exception)"
                         "MMX (MMX technology supported)"
                         "MSR (Model specific registers)"
                         "MTRR (Memory type range registers)"
                         "PAE (Physical address extension)"
                         "PAT (Page attribute table)"
                         "PBE (Pending break enabled)"
                         "PGE (Page global enable)"
                         "PSE-36 (36-bit page size extension)"
                         "PSE (Page size extension)"
                         "SEP (Fast system call)"
                         "SSE2 (Streaming SIMD extensions 2)"
                         "SSE (Streaming SIMD extensions)"
                         "SS (Self-snoop)"
                         "TM (Thermal monitor supported)"
                         "TSC (Time stamp counter)"
                         "VME (Virtual mode extension)"
                    ID:"C1 06 08 00 FF FB EB BF"
                    Level 1 Cache:"192 KiB
fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch cpuid_fault epb cat_l2 invpcid_single cdp_l2 ssbd ibrs ibpb stibp ibrs_enhanced tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid rdt_a avx512f avx512dq rdseed adx smap avx512ifma clflushopt clwb intel_pt avx512cd sha_ni avx512bw avx512vl xsaveopt xsavec xgetbv1 xsaves split_lock_detect dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp hwp_pkg_req avx512vbmi umip pku ospke avx512_vbmi2 gfni vaes vpclmulqdq avx512_vnni avx512_bitalg tme avx512_vpopcntdq rdpid movdiri movdir64b fsrm avx512_vp2intersect md_clear flush_l1d arch_capabilities"
                    Level 2 Cache:"5 MiB
fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch cpuid_fault epb cat_l2 invpcid_single cdp_l2 ssbd ibrs ibpb stibp ibrs_enhanced tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid rdt_a avx512f avx512dq rdseed adx smap avx512ifma clflushopt clwb intel_pt avx512cd sha_ni avx512bw avx512vl xsaveopt xsavec xgetbv1 xsaves split_lock_detect dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp hwp_pkg_req avx512vbmi umip pku ospke avx512_vbmi2 gfni vaes vpclmulqdq avx512_vnni avx512_bitalg tme avx512_vpopcntdq rdpid movdiri movdir64b fsrm avx512_vp2intersect md_clear flush_l1d arch_capabilities"
                    Level 3 Cache:"12 MiB"
                    Load:"load average: 1.40, 1.56, 0.94"
                    Manufacturer:"Intel(R) Corporation"
                    Model:"140"
                    Name:"11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz"
                    Number of Cores:"4"
                    Number of Cores - Enabled:"4"
                    Part Number:"To Be Filled By O.E.M."
                    Socket Designation:"U3E1"
                    Status:"Populated, Enabled"
                    Version:"11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz"
                    Voltage:"0.8 V"
                    Virtualization:"Not Available"
          - Storage

 

 

 

2. This is the original adapter that came with the laptop.

3. The issue is not new and has existed since I have had it (approximately 4 months). 

4. I have a custom built router but my Access Points are all Ubiquiti. Specifically I have the U6-LR and the UAP-AC-PRO. 

5. I am not sure what pictures or videos I could share outside of what I provided from the dmesg information. Ultimately things will slow to a crawl trying to browse the internet and then I will check the dmesg output and see the firmware reset.

 

 

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DeividA_Intel
Employee
‎10-29-2021 01:11 PM
11,082 Views

Hello KevinA1, 




Before we continue further, please run the following commands if possible and send the outcome:



· modinfo iwlwifi > If there is no output, then the module isn’t installed this is the distribution installation issue. 


· lsmod | grep iwlwifi > If the result is empty, the driver hasn't been loaded. Most likely to be a distribution issue.  

· To verify, please type: dmesg | grep iwlwifi > If the result is empty, the driver wasn’t initialized and this is a distribution issue. If there is a result populated, proceed with the next step.   


· dmesg | grep “no suitable firmware found!” > If the result is not empty, it means you don't have a suitable FW (API mentioned in the dmesg).  


· Please visit here: https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi for supported FW, or here https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/ for the latest versions.  


  

8. If the above steps don't work, collect the debug data:  

Type: dmesg | grep ASSERT   

  


If the output is empty, please follow this wiki: https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi/debugging to extract dmesg and trace-cmd.  

  


If the output has value, please collect it from the wiki FW dump too.  





Regards,  


Deivid A.  

Intel Customer Support Technician  


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KevinA1
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‎10-29-2021 05:20 PM
11,058 Views

Hi Deivid,

 

The kernel module is loaded. 

 

Here is the output of modinfo iwlwifi

 

filename:       /lib/modules/5.14.10-300.fc35.x86_64/kernel/drivers/net/wireless/intel/iwlwifi/iwlwifi.ko.xz
license:        GPL
author:         Intel Corporation <linuxwifi@intel.com>
description:    Intel(R) Wireless WiFi driver for Linux
firmware:       iwlwifi-100-5.ucode
firmware:       iwlwifi-1000-5.ucode
firmware:       iwlwifi-135-6.ucode
firmware:       iwlwifi-105-6.ucode
firmware:       iwlwifi-2030-6.ucode
firmware:       iwlwifi-2000-6.ucode
firmware:       iwlwifi-5150-2.ucode
firmware:       iwlwifi-5000-5.ucode
firmware:       iwlwifi-6000g2b-6.ucode
firmware:       iwlwifi-6000g2a-6.ucode
firmware:       iwlwifi-6050-5.ucode
firmware:       iwlwifi-6000-6.ucode
firmware:       iwlwifi-7265D-29.ucode
firmware:       iwlwifi-7265-17.ucode
firmware:       iwlwifi-3168-29.ucode
firmware:       iwlwifi-3160-17.ucode
firmware:       iwlwifi-7260-17.ucode
firmware:       iwlwifi-8265-36.ucode
firmware:       iwlwifi-8000C-36.ucode
firmware:       iwlwifi-9260-th-b0-jf-b0-46.ucode
firmware:       iwlwifi-9000-pu-b0-jf-b0-46.ucode
firmware:       iwlwifi-bz-a0-mr-a0-64.ucode
firmware:       iwlwifi-bz-a0-gf4-a0-64.ucode
firmware:       iwlwifi-bz-a0-gf-a0-64.ucode
firmware:       iwlwifi-bz-a0-hr-b0-64.ucode
firmware:       iwlwifi-SoSnj-a0-mr-a0-64.ucode
firmware:       iwlwifi-ma-a0-fm-a0-64.ucode
firmware:       iwlwifi-ma-a0-mr-a0-64.ucode
firmware:       iwlwifi-ma-a0-gf4-a0-64.ucode
firmware:       iwlwifi-ma-a0-gf-a0-64.ucode
firmware:       iwlwifi-ma-a0-hr-b0-64.ucode
firmware:       iwlwifi-SoSnj-a0-jf-b0-64.ucode
firmware:       iwlwifi-SoSnj-a0-hr-b0-64.ucode
firmware:       iwlwifi-SoSnj-a0-gf-a0-64.ucode
firmware:       iwlwifi-SoSnj-a0-gf4-a0-64.ucode
firmware:       iwlwifi-ty-a0-gf-a0-64.ucode
firmware:       iwlwifi-so-a0-gf-a0-64.ucode
firmware:       iwlwifi-so-a0-hr-b0-64.ucode
firmware:       iwlwifi-so-a0-jf-b0-64.ucode
firmware:       iwlwifi-cc-a0-64.ucode
firmware:       iwlwifi-QuQnj-b0-jf-b0-64.ucode
firmware:       iwlwifi-QuZ-a0-jf-b0-64.ucode
firmware:       iwlwifi-QuZ-a0-hr-b0-64.ucode
firmware:       iwlwifi-Qu-b0-jf-b0-64.ucode
firmware:       iwlwifi-Qu-c0-hr-b0-64.ucode
firmware:       iwlwifi-QuQnj-b0-hr-b0-64.ucode
firmware:       iwlwifi-Qu-b0-hr-b0-64.ucode
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alias:          pci:v00008086d000024F3sv*sd00000250bc*sc*i*
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alias:          pci:v00008086d000024F3sv*sd00001132bc*sc*i*
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alias:          pci:v00008086d000008B1sv*sd0000C072bc*sc*i*
alias:          pci:v00008086d000008B1sv*sd0000C070bc*sc*i*
alias:          pci:v00008086d000008B1sv*sd00004420bc*sc*i*
alias:          pci:v00008086d000008B2sv*sd00004220bc*sc*i*
alias:          pci:v00008086d000008B1sv*sd0000402Abc*sc*i*
alias:          pci:v00008086d000008B1sv*sd00004020bc*sc*i*
alias:          pci:v00008086d000008B1sv*sd00005770bc*sc*i*
alias:          pci:v00008086d000008B1sv*sd00005170bc*sc*i*
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alias:          pci:v00008086d000008B1sv*sd00005070bc*sc*i*
alias:          pci:v00008086d000008B2sv*sd00004360bc*sc*i*
alias:          pci:v00008086d000008B2sv*sd00004370bc*sc*i*
alias:          pci:v00008086d000008B1sv*sd00004560bc*sc*i*
alias:          pci:v00008086d000008B1sv*sd00004570bc*sc*i*
alias:          pci:v00008086d000008B1sv*sd00004A6Cbc*sc*i*
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alias:          pci:v00008086d000008B1sv*sd00004A70bc*sc*i*
alias:          pci:v00008086d000008B1sv*sd0000486Ebc*sc*i*
alias:          pci:v00008086d000008B1sv*sd00004870bc*sc*i*
alias:          pci:v00008086d000008B1sv*sd00004462bc*sc*i*
alias:          pci:v00008086d000008B1sv*sd0000446Abc*sc*i*
alias:          pci:v00008086d000008B1sv*sd00004460bc*sc*i*
alias:          pci:v00008086d000008B1sv*sd00004472bc*sc*i*
alias:          pci:v00008086d000008B1sv*sd00004470bc*sc*i*
alias:          pci:v00008086d000008B2sv*sd00004262bc*sc*i*
alias:          pci:v00008086d000008B2sv*sd0000426Abc*sc*i*
alias:          pci:v00008086d000008B2sv*sd00004260bc*sc*i*
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alias:          pci:v00008086d000008B2sv*sd00004270bc*sc*i*
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alias:          pci:v00008086d00004232sv*sd00001201bc*sc*i*
depends:        cfg80211
retpoline:      Y
intree:         Y
name:           iwlwifi
vermagic:       5.14.10-300.fc35.x86_64 SMP mod_unload 
sig_id:         PKCS#7
signer:         Fedora kernel signing key
sig_key:        7E:2C:6C:68:3E:01:D9:1A:00:74:2E:1A:81:1D:49:42:B6:A9:C8:71
sig_hashalgo:   sha256
signature:      85:AC:3C:03:6A:4E:E9:62:6A:0B:28:6C:48:35:0A:E1:E5:1F:F5:72:
		91:EA:91:2C:21:AA:32:7F:E3:15:2F:32:B8:F5:24:4C:27:3C:C4:53:
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		28:FA:D2:10:B6:B9:06:04:5A:55:19:10
parm:           debug:debug output mask (uint)
parm:           swcrypto:using crypto in software (default 0 [hardware]) (int)
parm:           11n_disable:disable 11n functionality, bitmap: 1: full, 2: disable agg TX, 4: disable agg RX, 8 enable agg TX (uint)
parm:           amsdu_size:amsdu size 0: 12K for multi Rx queue devices, 2K for AX210 devices, 4K for other devices 1:4K 2:8K 3:12K (16K buffers) 4: 2K (default 0) (int)
parm:           fw_restart:restart firmware in case of error (default true) (bool)
parm:           nvm_file:NVM file name (charp)
parm:           uapsd_disable:disable U-APSD functionality bitmap 1: BSS 2: P2P Client (default: 3) (uint)
parm:           enable_ini:Enable debug INI TLV FW debug infrastructure (default: true (bool)
parm:           bt_coex_active:enable wifi/bt co-exist (default: enable) (bool)
parm:           led_mode:0=system default, 1=On(RF On)/Off(RF Off), 2=blinking, 3=Off (default: 0) (int)
parm:           power_save:enable WiFi power management (default: disable) (bool)
parm:           power_level:default power save level (range from 1 - 5, default: 1) (int)
parm:           disable_11ac:Disable VHT capabilities (default: false) (bool)
parm:           remove_when_gone:Remove dev from PCIe bus if it is deemed inaccessible (default: false) (bool)
parm:           disable_11ax:Disable HE capabilities (default: false) (bool)

 

 

Here is the output of dmesg which shows the module loading.

 

[   14.399628] iwlwifi 0000:aa:00.0: enabling device (0000 -> 0002)
[   14.405172] iwlwifi 0000:aa:00.0: Direct firmware load for iwlwifi-ty-a0-gf-a0-64.ucode failed with error -2
[   14.437897] iwlwifi 0000:aa:00.0: api flags index 2 larger than supported by driver
[   14.437911] iwlwifi 0000:aa:00.0: TLV_FW_FSEQ_VERSION: FSEQ Version: 0.0.2.25
[   14.438061] iwlwifi 0000:aa:00.0: loaded firmware version 63.c04f3485.0 ty-a0-gf-a0-63.ucode op_mode iwlmvm
[   14.535100] iwlwifi 0000:aa:00.0: Detected Intel(R) Wi-Fi 6 AX210 160MHz, REV=0x420
[   14.688075] iwlwifi 0000:aa:00.0: loaded PNVM version 0xd35929d8
[   14.699361] iwlwifi 0000:aa:00.0: Detected RF GF, rfid=0x10d000
[   14.768647] iwlwifi 0000:aa:00.0: base HW address: 7c:50:79:05:df:a7
[   14.790236] iwlwifi 0000:aa:00.0 wlp170s0: renamed from wlan0
[   27.257016] iwlwifi 0000:aa:00.0: Got NSS = 4 - trimming to 2
[  295.586461] iwlwifi 0000:aa:00.0: Got NSS = 4 - trimming to 2

 

 

I cannot provide the trace-cmd as my kernel does not have iwlwifi tracing enabled. If it is critical though I can build a custom kernel with it enabled. Please let me know how you would like to proceed. 

 

Additionally my first post has the dmesg output that occurs when performance decreases. 

 

I have also collected a firmware debug dump but since the wiki states it contains sensitive information is there a way I can provide it privately rather than attaching it here?

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DeividA_Intel
Employee
‎11-01-2021 02:09 PM
11,054 Views

Hello KevinA1, 



I will send you an e-mail to the e-mail address associated with your community profile. This will be to collect the firmware logs that you mentioned, once I have them, I will continue to proceed with research.




Best regards, 


Deivid A.  

Intel Customer Support Technician 


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KevinA1
Novice
‎11-01-2021 04:59 PM
11,048 Views
In response to DeividA_Intel
Hi Deivid,
 
I compiled a custom kernel (5.14.0) and specifically enabled the tracing options needed to run the trace-cmd mentioned on the linux wireless wiki. I have provided a Google Drive link to a tar.gz file as a reply to your email containing the trace.dat file generated from the trace-cmd, the full output of journalctl -b from system boot when I recreated the firmware reset, as well as the firmware dump that was generated by cat /sys/devices/virtual/devcoredump/devcdX/data.
 
Please be aware that the trace.dat file is an 18GB file that compresses down to ~1.4GB which is why the total tar.gz file is around ~1.5GB.
 
Let me know if you need any additional information or if you can not access the link.
 
Thanks,
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DeividA_Intel
Employee
‎11-02-2021 02:13 PM
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Hello KevinA1, 


  


Thank you for the information provided 


  


I will proceed to check the issue internally and post back soon with more details. 


  


Best regards, 


Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Employee
‎11-08-2021 09:46 AM
10,983 Views

Hello KevinA1, 



Based on the investigation, we would like to know if you can replicate this issue under Ubuntu as well? If you are able to install Ubuntu, please run the following commands one more time:



· modinfo iwlwifi > If there is no output, then the module isn’t installed this is the distribution installation issue.  


· lsmod | grep iwlwifi > If the result is empty, the driver hasn't been loaded. Most likely to be a distribution issue.  


· To verify, please type: dmesg | grep iwlwifi > If the result is empty, the driver wasn’t initialized and this is a distribution issue. If there is a result populated, proceed with the next step.   


· dmesg | grep “no suitable firmware found!” > If the result is not empty, it means you don't have a suitable FW (API mentioned in the dmesg).  


· Please visit here: https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi for supported FW, or here https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/ for the latest versions.  


8. If the above steps don't work, collect the debug data:  

Type: dmesg | grep ASSERT   


  

If the output is empty, please follow this wiki: https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi/debugging to extract dmesg and trace-cmd.  

  


If the output has value, please collect it from the wiki FW dump too.  



  

Regards,   


Deivid A. 

Intel Customer Support Technician 


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KevinA1
Novice
‎11-09-2021 05:29 PM
10,944 Views

Hi Deivid,

 

Do you have a preference for the Ubuntu version or will Ubuntu 21.10 work? I was able to reproduce it on 21.10 last night but I have to redo a couple things to be able to gather the full logs from the system.

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DeividA_Intel
Employee
‎11-10-2021 12:13 PM
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Hello KevinA1, 



To run the commands it would be better if you use the latest version of Ubuntu, I would appreciate it.



Regards,  


Deivid A. 

Intel Customer Support Technician 


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KevinA1
Novice
‎11-10-2021 04:26 PM
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Hi Deivid,

 

I was able to reproduce the error under Ubuntu 21.10. I attached the logs to the previous email thread. Let me know if you did not receive them.

 

Thanks!

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DeividA_Intel
Employee
‎11-11-2021 12:36 PM
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Hello KevinA1, 



I do appreciate the files that you sent internally, I will proceed with the research and I will inform you about any update as soon as possible.



Regards,  


Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
‎11-18-2021 07:57 AM
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Hello KevinA1, 



In order to continue with the support, please try the following:



1. The Framework laptop is at BIOS version 3.02. Can you upgrade BIOS to the latest 3.06 (https://knowledgebase.frame.work/en_us/framework-laptop-bios-releases-S1dMQt6F) and retry?

Extra: troubleshooting steps provided by framework https://knowledgebase.frame.work/en_us/wifi-troubleshooting-steps-SJKMCHnJY

2. Besides Ubiquiti, can I know if this issue also occurs when connecting to different brands of AP? e.g. Asus, Netgear, Linksys, etc.

3. Is the bandwidth of AP (U6-LR or UAP-AC-PRO) set to 80MHz? If so, can you try to lower it to 20MHz or 40MHz, and set a fixed channel (e.g. CH36, not 'Auto')?




Best regards, 


Deivid A.  

Intel Customer Support Technician 


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KevinA1
Novice
‎11-18-2021 04:10 PM
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Hi Deivid,

 

1. I did update to the latest BIOS and I can still reproduce the problem. I also looked through the linked troubleshooting steps and completed any that applied.

2. I did buy a TP-Link EAP620 HD to see if I had the same crashes and I did. I no longer have that access point for testing but I do recall the error messages being the same.

3. The U6-LR was set to 80MHz channel width and auto channel selection but I did limit it to a static channel and tested with 20MHz, 40MHz, and 80MHz channel widths and I was able to reproduce the crashes with the scan timeouts that I have previously provided logs for.

 

Thanks,

Kevin

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DeividA_Intel
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‎11-19-2021 12:38 PM
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Hello KevinA1, 



Thanks for the information provided, I will be able to continue with the research and as soon as I have any information or results I will let you know. 




Regards,    


Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
‎11-23-2021 04:23 PM
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Hello KevinA1, 



In order to help you further, try the latest (and stable) Kernel 5.15 which has a newer wireless firmware 66 for AX210.


Please let me know if the update worked for you.



Regards,   


Deivid A. 

Intel Customer Support Technician 


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KevinA1
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‎11-23-2021 05:17 PM
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Hi Deivid,

 

I tried with 5.15.4-225.vanilla.1.fc35.x86_64 on Fedora 35 with firmware 66 and was able to reproduce the crash the same way as before.

[Tue Nov 23 19:44:06 2021] iwlwifi 0000:aa:00.0: enabling device (0000 -> 0002)
[Tue Nov 23 19:44:06 2021] iwlwifi 0000:aa:00.0: api flags index 2 larger than supported by driver
[Tue Nov 23 19:44:06 2021] iwlwifi 0000:aa:00.0: TLV_FW_FSEQ_VERSION: FSEQ Version: 0.63.2.1
[Tue Nov 23 19:44:06 2021] iwlwifi 0000:aa:00.0: loaded firmware version 66.55c64978.0 ty-a0-gf-a0-66.ucode op_mode iwlmvm
[Tue Nov 23 19:44:06 2021] iwlwifi 0000:aa:00.0: Detected Intel(R) Wi-Fi 6 AX210 160MHz, REV=0x420
[Tue Nov 23 19:44:06 2021] iwlwifi 0000:aa:00.0: loaded PNVM version 0xd35929d8
[Tue Nov 23 19:44:06 2021] iwlwifi 0000:aa:00.0: Detected RF GF, rfid=0x10d000
[Tue Nov 23 19:44:06 2021] iwlwifi 0000:aa:00.0: base HW address: 7c:50:79:05:df:a7
[Tue Nov 23 19:44:06 2021] iwlwifi 0000:aa:00.0 wlp170s0: renamed from wlan0
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: regular scan timed out
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: Microcode SW error detected. Restarting 0x0.
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: Start IWL Error Log Dump:
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: Transport status: 0x0000004A, valid: 6
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: Loaded firmware version: 66.55c64978.0 ty-a0-gf-a0-66.ucode
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000084 | NMI_INTERRUPT_UNKNOWN       
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00808201 | trm_hw_status0
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000000 | trm_hw_status1
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x004DA1A2 | branchlink2
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x000087DC | interruptlink1
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x000087DC | interruptlink2
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x0000949A | data1
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x01000000 | data2
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000000 | data3
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x52809354 | beacon time
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0xCC9C4CB0 | tsf low
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000038 | tsf hi
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x000092F0 | time gp1
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x14F8B21B | time gp2
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000001 | uCode revision type
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000042 | uCode version major
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x55C64978 | uCode version minor
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000420 | hw version
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00C89002 | board version
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x0593001C | hcmd
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0xE6E23000 | isr0
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x094C8000 | isr1
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x48F00112 | isr2
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x04C3028C | isr3
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00200000 | isr4
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x056D001C | last cmd Id
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x0000949A | wait_event
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x000000C4 | l2p_control
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x0001CC14 | l2p_duration
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000007 | l2p_mhvalid
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00810048 | l2p_addr_match
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000009 | lmpm_pmg_sel
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000000 | timestamp
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x0000F8F8 | flow_handler
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: Start IWL Error Log Dump:
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: Transport status: 0x0000004A, valid: 7
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x20000066 | NMI_INTERRUPT_HOST
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000000 | umac branchlink1
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x8045DFC6 | umac branchlink2
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x8047FA96 | umac interruptlink1
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x8046CF8E | umac interruptlink2
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x01000000 | umac data1
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x8046CF8E | umac data2
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000000 | umac data3
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000042 | umac major
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x55C64978 | umac minor
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x14F8B36B | frame pointer
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0xC0886234 | stack pointer
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x0034010D | last host cmd
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000400 | isr status reg
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: IML/ROM dump:
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000B03 | IML/ROM error/state
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00007662 | IML/ROM data1
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000080 | IML/ROM WFPM_AUTH_KEY_0
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: Fseq Registers:
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x60000000 | FSEQ_ERROR_CODE
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x80440003 | FSEQ_TOP_INIT_VERSION
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00080009 | FSEQ_CNVIO_INIT_VERSION
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x0000A652 | FSEQ_OTP_VERSION
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000002 | FSEQ_TOP_CONTENT_VERSION
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x4552414E | FSEQ_ALIVE_TOKEN
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00400410 | FSEQ_CNVI_ID
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00400410 | FSEQ_CNVR_ID
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00400410 | CNVI_AUX_MISC_CHIP
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00400410 | CNVR_AUX_MISC_CHIP
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00009061 | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: 0x00000061 | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
[Tue Nov 23 19:49:59 2021] iwlwifi 0000:aa:00.0: WRT: Collecting data: ini trigger 4 fired (delay=0ms).
[Tue Nov 23 19:50:02 2021] iwlwifi 0000:aa:00.0: Got NSS = 4 - trimming to 2
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: Microcode SW error detected. Restarting 0x0.
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: Start IWL Error Log Dump:
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: Transport status: 0x0000004A, valid: 6
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: Loaded firmware version: 66.55c64978.0 ty-a0-gf-a0-66.ucode
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000942 | ADVANCED_SYSASSERT          
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x000002F0 | trm_hw_status0
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000000 | trm_hw_status1
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x004DA1A2 | branchlink2
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x0000184C | interruptlink1
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x0000184C | interruptlink2
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x000B0018 | data1
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x99000000 | data2
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x020C0606 | data3
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x024131E0 | beacon time
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0xFA546EAC | tsf low
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000037 | tsf hi
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000000 | time gp1
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x0028C233 | time gp2
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000001 | uCode revision type
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000042 | uCode version major
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x55C64978 | uCode version minor
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000420 | hw version
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00C89002 | board version
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x808AFD27 | hcmd
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00021000 | isr0
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00400000 | isr1
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x48F0000A | isr2
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00C3200C | isr3
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00200000 | isr4
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x05EB001C | last cmd Id
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x004C6FEC | wait_event
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x000000D4 | l2p_control
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000000 | l2p_duration
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000007 | l2p_mhvalid
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000048 | l2p_addr_match
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000009 | lmpm_pmg_sel
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000000 | timestamp
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x000050EC | flow_handler
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: Start IWL Error Log Dump:
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: Transport status: 0x0000004A, valid: 7
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x20000070 | NMI_INTERRUPT_LMAC_FATAL
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000000 | umac branchlink1
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x8045DFC6 | umac branchlink2
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x8047FA96 | umac interruptlink1
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x8047FA96 | umac interruptlink2
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000002 | umac data1
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x8047FA96 | umac data2
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000000 | umac data3
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000042 | umac major
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x55C64978 | umac minor
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x0028C3EB | frame pointer
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0xC088625C | stack pointer
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x008B010C | last host cmd
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000000 | isr status reg
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: IML/ROM dump:
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000B03 | IML/ROM error/state
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x0000772F | IML/ROM data1
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000080 | IML/ROM WFPM_AUTH_KEY_0
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: Fseq Registers:
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x60000000 | FSEQ_ERROR_CODE
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x80440003 | FSEQ_TOP_INIT_VERSION
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00080009 | FSEQ_CNVIO_INIT_VERSION
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x0000A652 | FSEQ_OTP_VERSION
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000002 | FSEQ_TOP_CONTENT_VERSION
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x4552414E | FSEQ_ALIVE_TOKEN
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00400410 | FSEQ_CNVI_ID
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00400410 | FSEQ_CNVR_ID
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00400410 | CNVI_AUX_MISC_CHIP
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00400410 | CNVR_AUX_MISC_CHIP
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00009061 | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: 0x00000061 | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
[Tue Nov 23 19:50:03 2021] iwlwifi 0000:aa:00.0: WRT: Collecting data: ini trigger 4 fired (delay=0ms).
[Tue Nov 23 19:50:04 2021] iwlwifi 0000:aa:00.0: Got NSS = 4 - trimming to 2
[Tue Nov 23 19:50:04 2021] iwlwifi 0000:aa:00.0: Got NSS = 4 - trimming to 2

 

 

Thanks,

Kevin

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DeividA_Intel
Employee
‎11-24-2021 01:12 PM
10,652 Views

Hello KevinA1, 


Our engineering team has investigated the firmware dump you provided. Unfortunately, the dump lacks key information while it was generated without an Intel debug file/tool. Currently, this debug file/tool is considered Intel confidential content and is Not allowed to be shared externally. 


I apologize that we can’t provide a direct solution. I’d recommend keeping the kernel up-to-date as we continue improving and fixing issues in future releases. We suggest you contact the system manufacturer 'Framework' to check if this is a potential hardware issue. If Framework needs to work with Intel, please provide them with this case number# 05253586.




Best regards, 


Deivid A.  

Intel Customer Support Technician 


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KevinA1
Novice
‎11-24-2021 01:31 PM
10,648 Views
In response to DeividA_Intel

Hi Deivid,

 

That is unfortunate. I will contact Framework support to check but given I was able to reproduce it on other platforms such as a Dell XPS 13 I do not believe it is isolated to the platform. Is there any other avenues I could pursue for Intel support? Could I provide remote access to hardware? Additional steps to reproduce? This significantly impacts my ability to use the WiFi card if it crashes every five minutes. 

 

Thanks,

Kevin

In response to DeividA_Intel
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DeividA_Intel
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‎11-25-2021 10:02 AM
10,591 Views

Hello KevinA1, 



Based on our engineering team and our investigation, the best action to take would be to contact Framework for further investigation. 


If Framework needs to work with us for a fix, do not forget to provide the case number provided. They will contact us if needed.



Regards,  


Deivid A.  

Intel Customer Support Technician  


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Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.