Intel AX210 Wi-Fi Driver Installation Failure

[Beety]

Dear Intel Support,

I am having trouble installing the Wi-Fi driver for my Intel AX210 Wi-Fi card. The installation process fails, and I am not sure why.

I have attached the installation log file for your review. Could you please analyze the log and help me identify the cause of the installation failure?

Thank you for your assistance.

Sincerely,

[Beety]

[JedG_Intel]

Hello Beety,

I understand that you're having issues with installing the Wi-Fi driver for your Intel Wi-Fi card. Please share the information below for me to address this properly.

1. Which driver version are you trying to install?

2. Aside from the log that you shared, are you getting any error messages? If there is, kindly attach a screenshot.

3. Were you able to install Wi-Fi drivers previously without issues?

4. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[Beety · Accepted solution]

Most of the recommended solutions do not work. However, I found the solution through a Reddit user's suggestion. Many people are unable to install the latest Wi-Fi driver. To resolve this issue, downloading the driver from the page titled '(Intel® PROSet/Wireless Software and Wi-Fi Drivers for IT Administrators)' and manually installing it via Device Manager solves the problem. You can inform people who need help. This is the solution to the issue.

[JedG_Intel]

Hello Beety,

Thank you for sharing this information with your fellow community members. We greatly appreciate your support. As the issue has been resolved, please advise if I may proceed with closing this inquiry.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi Beety,

I'm checking in to see if you require further assistance. Kindly inform me so I can address it.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Beety,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician