Intel BE200 shuts down after ?x? hours and cannot be reactivated without complete shutdown

[Lee66210]

I've installed the BE200 into multiple Lenovo ThinkBook 15 G4 IAPs with a product number of 21DJ0014US. I've also installed all of the patches and drivers from MS Win11 and Lenovo and Intel DSA upgrades. I'm getting close to 1GB speeds on Google Fiber. The card is working well until it doesn't. 

On the seven computers I've installed this, at some point, the card dies with this event error Code 43:

Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 7/10/2024 11:04:59 AM
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Description:
Device PCI\VEN_8086&DEV_272B&SUBSYS_00F48086&REV_1A\4&2b09b634&0&00E0 had a problem starting.

Driver Name: oem98.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwaw16
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>411</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2024-07-10T16:04:59.2976403Z" />
<EventRecordID>2856</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8384" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
</System>
<EventData>
<Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_272B&amp;SUBSYS_00F48086&amp;REV_1A\4&amp;2b09b634&amp;0&amp;00E0</Data>
<Data Name="DriverName">oem98.inf</Data>
<Data Name="ClassGuid">{4d36e972-e325-11ce-bfc1-08002be10318}</Data>
<Data Name="ServiceName">Netwaw16</Data>
<Data Name="LowerFilters">
</Data>
<Data Name="UpperFilters">
</Data>
<Data Name="Problem">0x0</Data>
<Data Name="Status">0xc00000e5</Data>
</EventData>
</Event>

The only way to recover is to perform a complete shutdown. Restarting has no effect. I can remove/reinstall drivers, etc., with no effect. Lenovo reviewed its backend and has no notices in its support backend for this type of error. It seems anecdotally that the card dies if the system is idle for an extended period. If I'm actively using the card it typically doesn't die. But once it goes - it goes hard out until shutdown.

[AlfredoS_Intel]

Hi Lee66210,

Thank you for posting in Intel Communities.

There are a lot of reasons involved If a certain wireless card does not work on multiple machines, but same machines. Please allow us to get more information, to shed light on what is happening:

1. Is there are certain application (internally developed or commercial) that is running on all the 7 machines when the issue happens?

2. Just to confirm, it is not the BE200 that was initially installed or bundled together with the seven Lenovo ThinkBook 15 G4 machines, are we correct?

3. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

Best Regards,

Alfred S

Intel® Customer Support Technician

[Lee66210]

The BE200 replaces an AX201NGW or Realtek RTL8852BE WiFi 6 Card 5W10V25844.

We run RingCentral for phones and everything else is Google Chrome HTML I/O with Hubspot.

[AlfredoS_Intel]

Hi Lee66210,

Thank you for your prompt response.

Since you have mentioned that you changed the preinstalled card on the machine, the issue that you may be experiencing is due to some parts of the current machine are not compatible or certified (regulatory) to work with the Intel BE200. Please refer to this article, Regulatory Information Regarding Wireless Hardware Installation or Upgrade, on why upgrades may result to different problems.

Nevertheless, you can try the following; however, if you experience the same problem, the explanation in the article above could be the reason for this behavior:

1. I was not able to see the wireless card on the logs, prompting me to presume that the problem was currently happening when you provided the logs. You can follow the instructions listed on this self help article to see if the issue can be resolved: Intel Wireless Card Not Working and Not Detected in Device Manager

2. Try the laptop on High performance mode or favor performance mode to isolate the issue being caused by power saving features of the system or Windows.

3. Disable “Fast Start up”

4. Check with Lenovo if they are power saving features in BIOS for the M.2 PCI-E port where the card is inserted to.

5. Turn off “Link State Power Management” on Advanced Power Options.

I look forward to your update.

Best Regards,

Alfred S

Intel Customer Support Technician

[Lee66210]

1) It's on line 1311 of the text file.

2) It's in high performance with all power settings turned off via GPO

3) Already completed

4) None

5) Turned off

[AlfredoS_Intel]

Hi Lee66210,

We are just following up.

It looks like you need more time to carry out the recommendations that we have provided.

Best Regards,

Alfred S

Intel Customer Support Technician

[Lee66210]

Nope - I responded. I'm waiting on you.

[Lee66210]

It does seem that if I go into Device Manager,  Advanced Properties, MIMO Power Save Mode, and change the setting to anything other than the current setting, it will reconnect. The Bluetooth adapter doesn't seem to be affected anymore.

[AlfredoS_Intel]

Hi Lee66210,

Thank you for carrying out your suggestions and for sharing the workaround that you found.

Since you get an error code when the problem happens, please try the suggestions outline on this article Codes 10, 22, 28, 31, 43 or 45 Errors in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices.

If the problem persists, due to the workaround to reenable the card involves changing the MIMO antenna power save mode, please reach out to Lenovo to check the antenna connections or if they have a power saving setting regarding the MIMO feature of your wireless card.

We will wait for your feedback regarding our suggestions.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Lee66210,

We are just following up.

It looks like you need more time to check with your system manufacturer since we have not heard from you. 

Should we not hear from you, our system may automatically close the thread.

Best Regards,

Alfred S

Intel Customer Support Technician

[Lee66210]

I came to Intel to help me troubleshoot a problem. I sent you the diagnostic data you requested. Your technician couldn't find the listing of the WiFi 7 card. I had to send the line in the text showing where it was located.

This latest response is directly from ChatGpt and Google. I'm competent enough to Google and ChatGpt myself, so I really don't need your help with that.

The card is an Intel card. I know because it has the word Intel and a prominent copyright. I've already told you I went to Lenovo to check for oddball requests. I've already pointed out that I'm seeking a professional opinion on how to fix a bug in your WiFi 7 BE card. You know, the flagship product you've dumped millions of dollars into to beat everybody else to the BE protocol. You had a prime opportunity to take a card exhibiting a specific, repeatable, and peculiar behavior and quash the bug.  Instead, you're playing the "stand behind the script until the bad man goes away" game. Well, congratulations, the bad man is going to go away now. It is now obvious that the Intel BE200 is not ready for release. You have no intentions of supporting its early release. Early adopters are either on their own to debug your card, or we must wait until a manufacturer stream like Lenovo can debug it.

It's a true shame. When the card stays connected, it works well—until it decides to take an unexpected nap. Once you wake it up, it goes back to work. I expect that from a teenager, but not from my NIC cards. So "help" or "don't help". I can always go buy a wireless BE NIC from another manufacturer. One that is interested in producing a cross-platform working product. I'm going to send yours back to the  reseller as faulty equipment.

[AlfredoS_Intel]

Hi Lee66210,

We appreciate the update and feedback that you provided.

We are humbly sorry about the experience that you had with the wireless cards. We understand the sentiments that you have provided, and we respect the decision on how to move forward with the cards.

As much as we would like to help you, as mentioned on the link that we had provided, Regulatory Information Regarding Wireless Hardware Installation or Upgrade, due to regulatory reasons Intel wireless cards that you bought separately may or may not work properly when you install it on a laptop that came with an Intel adapter. We tried our best to provide you articles that can help mitigate the issue; however, due to the regulatory reasons a card that you bought that did not come with the system may not behave normally. It is for this reason, why we suggested that you check with Lenovo, if the card that you bought is certified to be installed on their system.

We know that this is not the answer that you are expecting; unfortunately due to regulatory restrictions as stated on the website reference above, we would advise you to reach out to Lenovo.

We hope for your understanding on the matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Lee66210,

As an additional information, we reviewed your concern and found that from windows Event lD and error, there may be a compatibility or card issue after self-integrating; the compatibility and limitation depend on the computer manufacturer's design. We suggest to check with the PC manufacturer to ensure the this system is upgradable and compatible with the Intel Wi-Fi 7 module.

If you would like to give us an update or if you have further questions, please submit a new question as this thread will no longer be monitored.

Thank you for contacting Intel® and have a great year.

Best Regards,

Alfred S

Intel Customer Support Technician