wifi 63 ax1675x killer nec causing streaming problems and crashing of my game and streaming equipmen

[vpmarche]

wifi 63 ax1675x killer nec causing streaming problems and crashing of my game and streaming equipment. i need the driver only version of win11 driver for killer wifi to replace the driver software suite i have installed to fix the problem.

[Jocelyn_Intel]

Hello, @vpmarche  

Thank you for posting on the Intel® communities.  

In order to gather some information first, Do you have a Desktop PC or a laptop? 

Is the Intel® Killer™ Wi-Fi 6E AX1675 the pre-installed wi-fi card in your system or is it an integration (upgrade/ not the original card)? 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[vpmarche]

Desktop brand new computer bought 3 months ago . The wifi card came installed with computer.

[Jocelyn_Intel]

Hello, @vpmarche  

Thank you for your reply. 

In that case, please try the latest killer performance suite version and the latest Bluetooth driver for your adapter: 

Intel® Killer™ Performance Suite 

Intel® Wireless Bluetooth® for Windows® 10 and Windows 11* 

If the issue persists, please specify the streaming and/or gaming issues you are having (FPS drop, dropped connection, etc.) 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[vpmarche]

i got the bluetooth to install and it updated my bluetooth wireless but the killer performance suite gave me an error said killer performace driver suite uwd cannot be installed with killer wireless drivers.

[vpmarche]

i got the bluetooth to install and it updated my bluetooth wireless but the killer performance suite gave me an error said killer performace driver suite uwd cannot be installed with killer wireless drivers.

[Jocelyn_Intel]

Hello, @vpmarche  

Thank you for your reply. 

In that case, try the following steps to delete the default Killer Performance Suite and install the new version: 

1. Steps to uninstall the default Intel® Killer Performance Driver Suite UWD: 
   1. Open the Run menu by pressing Windows icon + R in keyboard 
   2. Type appwiz.cpl then press Enter or click OK 
   3. Locate the Intel® Killer Performance Driver Suite UWD 
   4. Select the Intel® Killer Performance Driver Suite UWD and uninstall it 
   5. Restart the system. 
2. Steps to Install Intel® Killer™ Performance Suite: 
   1. Go to the Intel® Killer™ Performance Suite download link. 
   2. Download and install the Intel® Killer™ Performance Suite. 
   3. Restart the system after installation. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[vpmarche]

all thats in programs is killer wireless driver uwd, no suite.

[Jocelyn_Intel]

Hello, @vpmarche  

Thank you for your reply. 

The steps provided below are for the error "Killer Performance Driver Suite UWD Cannot Be Installed with Killer Ethernet Performance Suite" or similar. You can verify the article with these steps:  

Killer Performance Driver Suite UWD Cannot Be Installed with Killer Ethernet Performance Suite 

If this is not similar or equal to the error you have, please send a screenshot of your error. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[vpmarche]

Its not that it is the wireless adapter but I cannot Uninstaller it without It instantly popping back up. I am getting Intel email support too but they want to take charge of pc and I'm afraid they will damage my new pc.

[Jocelyn_Intel]

Hello, @vpmarche  

Thank you for your reply. 

I understand you have opened a web portal case with us and we will continue to help you through that channel now.  

I understand your discomfort about a remote session, however, please be aware that our support is focused on helping you the best way we can, not damaging your computer. If you don't feel comfortable with us helping you directly, please provide clear answers and the information requested so we can be accurate in suggesting steps or recommendations. 

We will therefore close this community case. Thank you for your understanding.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Computerman2000]

I have been experiencing the same problem while gaming.  I will be running at around 35 to 40ms and then all of a sudden ping spikes to 300 to 400ms and then my game freezes for a couple seconds then everything recovers. 

I think I have figured out why this is happening and it took a lot of investigating to figure it out. 

Since the Intel Killer 1675x supports Wifi 6 there is a problem with this card working on Wifi 5 routers.  Not sure what the actual issues is but I found out if you changed a settings it for me has corrected the issue.

I have determined that the issue having to do with 802.11ax Wireless Mode.

In Device Manager under Network Adapters > Killer(R) Wi-Fi 6E AX1675i... > right click on the adapter and select Properties > Advanced you will see the Wifi card defaults to 802.11ax under "802.11n/ac/ax Wireless Mode".

In the drop down menu I found if you change the value from 802.11ax to 802.11ac the problem I'm having goes away since from what I understand 802.11ax is supported in Wifi 6 routers and not Wifi 5 routers.  I have also confirmed my Modem/Router from Xfinity is a Wifi 5 router.

I have an Acer Predator Helio 18" laptop and have really noticed the issue while playing World of Warships since there's is constant movement and syncing.

In either case I'm sure if you have a Wifi 6 router you most likely won't experience this issue but I'm not able to confirm that.

Hope this helps with your issue if you're experiencing the same problems.