Intel® Driver & Support Assistant does not show updates for WIFI device

[spectator]

Hello team,

Intel® Driver & Support Assistant does not show updates for my WIFI device on laptop although there is new driver available.

For example bluetooth update is there.

[Mike_Intel]

Hello spectator,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the brand and model of your laptop?
2. What is the model of the wireless controller installed in your laptop?
3. Is it the same model of the wireless controller that you can see in the device manager?
4. Was it working fine before or this is the first time that you tried Intel DSA?
5. For me to review the hardware and driver installed. Please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[RandyT_Intel]

Hello spectator,

I'm following up to see if you've had a chance to review the information and requested details from my colleague previous post. Please let me know so I can determine the best next steps. 

Looking forward to your update. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Mike_Intel]

Hello spectator,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician