Intel Dual Band AC 7260 Continually losing network connection

[Emanuele]

I installed the Intel Dual Band AC 7260, I followed the instructions given to another user, because I have the same problem.
Thank you.

Best regards

Ho installato la Intel Dual Band AC 7260, ho seguito le istruzioni date ad un altro utente, perché ho lo stesso problema.
Grazie, saluti.

[David_G_Intel]

Hello Emanuele

Thank you for posting on the Intel️® communities. 

Please provide a detailed description of the issue and the troubleshooting steps you tested.

Regards, 

David G 

Intel Customer Support Technician 

[Emanuele]

I'm sorry, the problem was basically summarized in the subject, but since then the problem has changed so I'll explain better.
I installed a Dual-Band AC 7260 before I had an N 7260, I updated the drivers but unfortunately, the wireless card kept disconnecting. I found another page of the Italian intel site where they advised to remove the Intel wireless driver and let the Windows system detect and use the generic driver provided by Microsoft. I did this and now it is better however sometimes the card does not work and I have to turn the computer off and on again to start working again, finally, now there are three devices that my pc no longer recognizes and cannot even find the drivers, I am attaching a photo to explain this thing. Sorry for my English.

[n_scott_pearson · Accepted solution]

Whenever you change the network adapter, you need to do a clean install of the Wireless and Bluetooth driver packages.  Here is the proper process for doing so: 

1. If you haven't already, download - but do not install just yet - the latest Bluetooth and WiFi drivers for your adapter. Here are links to these drivers: Intel® PROSet/Wireless Software and Drivers for Intel® Wireless 7260 Family and Intel® Wireless Bluetooth® for Intel® Wireless 7260 Family and Intel® Dual-Band Wireless-AC 3160.
2. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.

1. From Apps & Features, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to step 6.
2. Uninstall each instance of Intel PROSet/Wireless Software and Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
3. Manually reboot your computer, keeping Internet access disabled.
4. In Device Manager, check Network Adapters for an entry for Intel Wireless-AC 7260. If none, go to Step 9.
5. Right click on the entry for Intel Wireless-AC 7260 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
6. Go to Step 5.
7. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
8. (Optional but recommended) Clear each of your browsers' cache.
9. Install the Bluetooth driver package (rule: always do Bluetooth first).
10. Install the Wireless driver package.
11. Manually shutdown and reboot your computer.
12. Enable Internet access.
13. Test.

Hope this helps,

...S

[David_G_Intel]

Hello @Emanuele

Please confirm if the previous steps worked, or if you need further assistance.

Best regards,  

David G.   

Intel Customer Support Technician

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,  

David G. 

Intel Customer Support Technician  

[Emanuele]

Yes please, I'm sorry if I didn't answer early but now it seems to be working fine, there is still some problem but I believe that it depends on my pc, maybe it's time to format.

Anyway thank you, best regards.