Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
8332 Discussions

Intel Dual Band AC 8265 - Not working after installed on DELL XPS 13 (9350)

DGuil3
Beginner
‎05-07-2020 11:59 PM
1,589 Views

Hello,

I need some help with Intel wireless card.

After I successfully Installed it on my Dell XPS 13 (9350), my wifi and bluetooth still dont work at all.

I check in my Device Manager and says the device is working properly.

 

I downloaded the latest driver from dell website (Intel Proset, WiDi, Intel Wifi Driver & Bluetooth, etc - all intel

related software under my device drivers update) it still dont work.

Also I cannot install the Wifi driver and it says “Installation Blocked: the software package cannot be installed on your system”.

i tried the driver update installtion using dell driver updating software but it cannot install the driver as well.

im out of option now how to install the driver itself.

any help will be much appreciated.

thanks in advnce.

0 Kudos

Link Copied

1 Reply
AlHill
Super User
‎05-08-2020 12:17 AM
1,545 Views

However, you did not consult with DELL to proper compatibility prior to installation?

 

Read paragraph 3 here: https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-i-o/wireless-networking.html

 

Doc

 

Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.