Intel Dual Band Wireless AC 7260 drops to limited connectivity very often after upgraded to 20.60.0 or 20.70.0 driver versions.
- Lenovo Yoga 2 Pro (20266) 80AY, Windows 10 Professional April 2018 Update (1803) - Build 17134.191
How can we handle it?
Thank you for contacting us.
We checked the behavior you described and can confirm, that this Intel Wireless Bluetooth driver package 20.70.0 for Windows' 10 operating system contains driver version 18.104.22.168 for Intel Dual Band Wireless AC 7260. So what you see - Intel Dual Band Wireless AC 7260 keeps Bluetooth 22.214.171.124 version after upgraded to latest driver 20.70.0 - an expected behavior. Please continue using this driver package, which is currently the latest one for your Intel Dual Band Wireless AC 7260.
We are very sorry for the confusion this caused you. We fixed the information on out support site and Download Center page (https://downloadcenter.intel.com/download/28009 https://downloadcenter.intel.com/download/28009 ) changes should be available soon.
A misunderstanding has occurred. Your answer is for Bluetooth driver.
My issue refers to WiFi that drops to 'limited connectivity' after upgraded to drivers 20.60.0 or 20.70.0 - https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo...
You are correct, sorry for that. I'll respond to the appropriate thread (/message/559020?et=notification.mention# 559020 https://communities.intel.com/message/559020?et=notification.mention# 559020 )
Let us try the following:
- Download the latest Wireless Drivers for your system in the following link: https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo...
- Complete a clean installation of the Wireless Drivers by following this guide: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki...
Please try the following:
- Open Device Manager, click Start > Control Panel > Device Manager
- Expand Network adapters.
- Double-click on your Intel® Dual Band Wireless-AC 7260
- Select the Driver tab
- Click Roll Back Driver to restore
Hi Antony S.
As mentioned in my /thread/127863 # 1 message the issue happens after Intel https://downloadcenter.intel.com/download/27849/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... 20.60.0 or https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... 20.70.0 (with driver https://downloadmirror.intel.com/27989/eng/ReleaseNotes_WiFi_20_70_0.pdf 126.96.36.199). When running with older https://downloadcenter.intel.com/download/27750/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... 20.50.0 (driver https://downloadmirror.intel.com/27750/eng/ReleaseNotes_WiFi_20_50_0.pdf 188.8.131.52) the WiFi dropping to 'limited connectivity' didn't happen.
I would like to know if engineering team already addressed this bug to be fixed in the next Intel PROSet/Wireless driver update?
Hello, Birraque and JIC-Al.
I would like to continue researching into this issue. For me to do so, please share with me .txt file that the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
I am using the the Ac-7260 also and am getting the same issues, but with more effects, It also totally drops the WiFi connection as well as disables itself somehow. Also run into instances where it will not allow me to re enable the adapter, and sometimes after I try to enable it, it just totally disappears from the adapters screen as well as the device manager. A reboot of the unit will bring it back but that is only a temporary fix as it will start again.
Below is what I see over and over in the event viewer.
The description for Event ID 5032 from source NETwNs32 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Intel(R) Dual Band Wireless-AC 7260