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MBene4
Beginner
3,025 Views

Intel® Dual Band Wireless-AC 7265 Bluetooth issue.

I have recently installed an Intel® Dual Band Wireless-AC 7265 adapter card onto my PC (Motherboard is a Gigabyte H170TN, i5-7500T, 16GB ram, Windows 10 ver. 1809) and while the wifi works and the device manager shows me that Bluetooth is turned on (as does the trouble shooter) it cannot find any devices nor can my phone find it.

 

Suggestions?

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5 Replies
Wanner_G_Intel
Moderator
1,219 Views

Hello MBene4, Thank you for joining this Intel Community. In order to address this issue, please try these steps: 1. Press Windows key + R, and type services.msc. 2. Next, right click on Bluetooth Support service and select Restart. 3. Right click on Bluetooth support service and select Properties. 4. Make sure the startup type is Automatic. If the issue persists, please post the wireless driver version installed on your system. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
MBene4
Beginner
1,219 Views

Thanks for the response Warren.

 

Services have been stopped and re-started.

Version of driver is 20.110.1.

I have tried installing an older driver (20.90.0) and the newer one (20.110.3) but neither takes. (tried both manual and using the support assistant)

😥

Wanner_G_Intel
Moderator
1,219 Views

Hello MBene4, Thank you for your response. Try performing a clean install of the wireless drivers and let us know if the issue persists. Clean Installation of Wireless Drivers https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... For Intel® Dual Band Wireless-AC 7265 Intel® PROSet/Wireless Software and Drivers for Windows® 10 Version: 20.110.0 https://downloadcenter.intel.com/download/28503/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
1,219 Views

Hello MBene4, If you have any further questions, we will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
1,219 Views

Hello MBene4, We would like to add that performing a wireless integration may cause Bluetooth issues because of hardware or software compatibility problems. If performing the steps recommended on this thread did not fix this issue, please contact your motherboard manufacturer for further support or warranty options. We recommend reviewing the following support web links for more information: Regulatory Information Regarding Wireless Hardware Installation or Upgrade https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-i-o/wireless-networki... Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter? https://www.intel.com/content/www/us/en/support/articles/000005846/network-and-i-o/wireless-networki... Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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