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ESerp
Beginner
1,234 Views

AC 9260 Wireless Bluetooth not working. STATUS_DEVICE_POWER_FAILURE

Hello everyone,

 

A while ago I bought an Intel Bluetooth device for my computer. Everything worked fine for a while and I eventually did a fresh install of windows onto a new SSD and HDD to allow my solid state to be my boot drive. (I would assume this is somewhat related to my issue??)

I hadn't used Bluetooth since before I made this change and I recently tried connecting to it only to get multiple errors, eventually getting to the most recent,

 

"This device cannot start. (Code 10)

 

STATUS_DEVICE_POWER_FAILURE"

 

Not sure entirely what would be causing this. So far I've tried:

  • Uninstalling the device and rebooting to reinstall
  • Updating drivers (multiple times)
  • Updating windows
  • Disabling fast-boot
  • re-registering btmshellex.dll (I don't know if I need this but I saw some other people saying it was a fix for an older post. I also didn't even have it.)

I thought initially it could be that something was not fully plugged on my motherboard but that wasn't the issue either.

 

Note: When using the troubleshooter it asks me to reinstall the drivers so I do. Upon doing so it says its working properly for a little bit before returning back to the error code above.

 

Please let me know what I might be able to do to fix this. I'll provide any other info needed upon request.

0 Kudos
8 Replies
AlHill
Super User
213 Views

What computer are we talking about? Be specific with the model number and manufacturer.

 

Doc

 

ESerp
Beginner
213 Views

It's a custom built computer. Here are the specs.

AlHill
Super User
213 Views

Download, run, and attach the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then, an Intel support engineer will be able to assist you..

 

Doc

 

ESerp
Beginner
213 Views

I have downloaded it and attached it at the top and here. Hope this helps.

Wanner_G_Intel
Moderator
213 Views

Hello ESerp, Thank you for joining this Intel Community. Try a clean installation of the Intel® Wireless Bluetooth* driver following the steps contained on this support link: Clean Installation of Wireless Drivers https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
ESerp
Beginner
213 Views

Thanks for your suggestion. Unfortunately this did not work. I followed the steps through twice now with no results. I have also tried this previously. What should I try next?

Wanner_G_Intel
Moderator
213 Views

Hello ESerp, In that case, please try the following steps: A. Cold reboot. 1. Reset BIOS to default values. 2. Cold reboot your system. B. After rebooting your system, check the "Bluetooth Support service". Press Windows key + R, type services.msc. Next, right click on "Bluetooth Support service". If the service is stopped, select Restart. Right click on Bluetooth support service and select Properties and ensure that the startup type is Automatic. Please let us know if the issue persists. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
213 Views

Hello ESerp, If you have any further questions, we will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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