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Hello everyone,
A while ago I bought an Intel Bluetooth device for my computer. Everything worked fine for a while and I eventually did a fresh install of windows onto a new SSD and HDD to allow my solid state to be my boot drive. (I would assume this is somewhat related to my issue??)
I hadn't used Bluetooth since before I made this change and I recently tried connecting to it only to get multiple errors, eventually getting to the most recent,
"This device cannot start. (Code 10)
STATUS_DEVICE_POWER_FAILURE"
Not sure entirely what would be causing this. So far I've tried:
- Uninstalling the device and rebooting to reinstall
- Updating drivers (multiple times)
- Updating windows
- Disabling fast-boot
- re-registering btmshellex.dll (I don't know if I need this but I saw some other people saying it was a fix for an older post. I also didn't even have it.)
I thought initially it could be that something was not fully plugged on my motherboard but that wasn't the issue either.
Note: When using the troubleshooter it asks me to reinstall the drivers so I do. Upon doing so it says its working properly for a little bit before returning back to the error code above.
Please let me know what I might be able to do to fix this. I'll provide any other info needed upon request.
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What computer are we talking about? Be specific with the model number and manufacturer.
Doc
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It's a custom built computer. Here are the specs.
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Download, run, and attach the results of this utility:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Then, an Intel support engineer will be able to assist you..
Doc
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I have downloaded it and attached it at the top and here. Hope this helps.
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Thanks for your suggestion. Unfortunately this did not work. I followed the steps through twice now with no results. I have also tried this previously. What should I try next?
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