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BDavi21
Beginner
8,140 Views

Intel Dual-band Wireless-AC 3168 connectivity problem

Currently have a brand new PC, with a Intel Dual-band Wireless-AC 3168. Initially it could barely detect my router so i moved my Router from the basement to upstairs. The PC detects the router but the connection is very weak. My phone and other devices are connected to the router just fine. On all levels of the house. Restarted router, updated drivers,restarted the computer and the connection is still slow. HelP!

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13 Replies
AlHill
Super User
7,351 Views

What PC? Provide manufacturer and model.

What operating system? Provide OS version and build.

Are you using any wireless devices, like mouse and keyboard?

 

Doc

 

BDavi21
Beginner
7,351 Views

My pc is a cyberpower game infinity 8000, with windows 10 home. I do not use a wireless mouse, keyboard or headset.

AlHill
Super User
7,351 Views

But, what version and build of Windows 10 home?

 

Doc

BDavi21
Beginner
7,351 Views

Version 1809 ( OS Build 17763.107)

n_scott_pearson
Super User Retired Employee
7,351 Views

Was the Wireless/Bluetooth software originally installed sometime before the upgrade to 1809? If, so, I suggest that you use the following procedure to refresh the software and driver stack:

 

  1. Download the latest Bluetooth and WiFi drivers for your adapter. Here are links to these drivers:
    1. https://downloadcenter.intel.com/download/28685/Intel-Wireless-Bluetooth-for-Windows-10?product=9485...
    2. https://downloadcenter.intel.com/download/28687/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters...
  2. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
  3. From Programs and Features applet or from Apps & Features in Windows Settings, uninstall any instances of the Intel PROSet/Wireless Software and Intel Wireless Bluetooth. When prompted, choose to "Discard Settings".
  4. In Device Manager > Network Adapters, right click on your Intel Dual Band Wireless-AC 3168 and uninstall it. Make sure to mark the option to "Delete the driver software for this device."
  5. Clear out your temporary files using the Windows Clean Disk tool.
  6. Manually shutdown and reboot your computer.
  7. Install the drivers downloaded in step one. Install Bluetooth first, followed by Wireless.
  8. Manually shutdown and reboot your computer.
  9. Enable Internet access.
  10. Test.

 

Hope this helps,

...S

BDavi21
Beginner
7,351 Views

Did this but the connection is still weak. Every time I try to put the password in for the WiFi it says “cannot connect to this network” I’m currently using my personal hotspot from my phone to use my pc.

LeonWaksman
Super User
7,351 Views

  1. Right click on the WiFi icon and chose Troubleshoot problems.
  2. If after running Troubleshooter your WiFi is still weak, try to reset your IP configuration, executing the following commands from Administrator Command Prompt:
  3. Right click on the Start button.
  4. Choose the Command Prompt (Admin).
  5. Type into the command to clean the DNS and then hit the Enter key: ipconfig /flushdns
  6. Type the following command to reset the Winsock directory and hit Enter: netsh winsock reset catalog
  7. Type the command to reset the IP and hit Enter:  netsh int ip reset
  8. Test your WiFi

 

Leon

 

BDavi21
Beginner
7,351 Views

This did not work either, so i ended up putting the router in the same room as my pc, full bars, but I still wonder why this happens when every other device is perfectly fine

BDavi21
Beginner
7,351 Views

Even if I have the router in the Same room the connection is still very weak, was strong at first and now it’s Just meh

n_scott_pearson
Super User Retired Employee
7,351 Views

What kind of antenna do you have connected to the card?

David_V_Intel
Employee
7,351 Views

Hello BDavi21, Were you able to check N.Scott.Pearson's post? Please provide us with the information so we can assist you further. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
David_V_Intel
Employee
7,351 Views

Hello BDavi21, Please contact us if you have any additional questions. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
jack2000
Beginner
4,984 Views

i am having the exact same problem as this person and have tried everything people have suggested and it still is not working @David_V_Intel 

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