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Intel® I211 Gigabit Network Connection drivers

d4n1
Beginner
11,227 Views

hola buenas , tengo problemas al actualizar los drivers de Intel® I211 Gigabit Network  , me sale en pantalla lo siguiente Intel® I211 Gigabit Network Connection Windows no puede inicializar el controlador de dispositivo para este hardware. (Código 37)       actualmente tengo la version 12.18.11.1 y al actualizar a la version 13.0.14.0 (codigo 37)  desinstale los drivers actualice otra ves y no me funciona nada se me desconecta del wifi  a cada hora

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10 Replies
Jean_Intel
Employee
11,210 Views

Hello d4n1,


Thank you for posting on the Intel️® communities.  


 We will move your question to the correct sub forum, the team in charge will get back to you soon.


Best regards, 


Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
11,147 Views

Hello d4n1,


As a reminder, and as you may have noticed, our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate. 


Also, I noticed that you report having an error message with your Intel® I211 Gigabit Network, which is an ethernet module that is used to connect a wired LAN cable. However, you state that you have problems with the WiFi, which disconnects every hour. Could you confirm if the issue is present in a wired or wireless environment?


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
11,097 Views

Hello d4n1,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


d4n1
Beginner
11,094 Views
hello good I just read and translate your answer, thank you very much in advance for answering l211 (winddow code error 37) u say that is for lan i update wifi and lan drivers but me pc keep disconecting the wifi every hour here below I leave the spiifaciones of my pc
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Jean_Intel
Employee
11,084 Views

Hello d4n1,


Thanks for your response.


In order to have a better understanding of your issue, please provide me with the following:


  • You mentioned in your previous post that the error Code 37 was related to your Intel® I211 Gigabit Network. Keep in mind that this is an ethernet adapter (cable connection), your wireless device is the Intel® Dual Band Wireless-AC 3168. For confirmation, please, provide me with a screenshot of the error message provided.
  • Are you having issues with Bluetooth as well?
  • Do you remember if this issue happened after a new OS update or Wireless driver update?
  • Can you confirm if the wifi issue can be replicated with other devices?
  • Are you able to reproduce the same issue while on a hardwired connection?
  • Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?


I also noticed on the SSU report, that the wireless driver installed on your system is 19.51.40.1. I understand that you installed an outdated driver to confirm if the issue could be resolved. However, if the issue persists, it is always recommended to keep your system up to date. The best thing to do is to use the drivers provided by the system manufacturer (OEM), and I would recommend following the Clean installation process:


• Download and save the driver version 22.20.0.6: https://www.asrock.com/mb/AMD/Fatal1ty%20B450%20Gaming-ITXac/index.asp#Download

• Disconnect the unit to the internet.

• Uninstall the Wi-Fi driver.

1. Go to Device Manager.

2. Expand the Network Adapters category.

3. Right-click your Intel Wireless Adapter and choose to uninstall it.

4. Make sure the option to Delete the driver software for this device is selected.

5. Repeat steps 1 through 4 until the option to Delete the driver software for this device is greyed out.

• Restart your computer.

• Install the driver downloaded before

Locate the driver you downloaded. Right-click the file you downloaded, and select the option to Run as administrator.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
11,061 Views

Hello d4n1,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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chaosophy
Beginner
11,050 Views

I have the same i211 onboard NIC on a Gigabyte motherboard.

Driver 13.0.14.0 (24/02/2022) doesn't work on Windows 10, seems to only be for Windows 11.

Driver 12.18.13.0 (14/12/2021), is the last one I have found to work on Windows 10.

 

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Jean_Intel
Employee
10,954 Views

Hello d4n1,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
10,954 Views

Hello chaosophy.

 

Thank you for posting on the Intel️® communities.  

 

Please submit a new question on the Ethernet Products community forums, and provide a detailed explanation of the situation to have a more personalized troubleshooting step for your issue. If you'd like, you can try my suggestions from this thread.


https://community.intel.com/t5/Ethernet-Products/bd-p/ethernet-products

 

Best Regards,

Jean O.  

Intel Customer Support Technician


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chaosophy
Beginner
10,944 Views

Hi Jean,

 

Thanks for your reply but I don't have a question or issue, or at least not one that warrants a new thread, I was just responding to the OP that the driver version they mentioned as not working for them only appears to be for Win11 and that for Win10 the older version I mentioned seems to be the latest one that works. 

The older driver is the one that gets installed when running the latest installers, the newer driver only seems to get installed if you manually update the driver via device manager.

Happy to look at the thread you mentioned but your link doesn't point to a specific thread.

 

chaosophy.

 

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