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I recently updated all the drivers and BIOS on my Alienware R10 which comes with an Intel Killer AX1650x. It's been constantly disconnecting me within 5 to 20 mins. I've used the Killers Uninstaller app, which removed all Killer related software. I've even uninstall and removed all drivers that were previously installed on the pc and let Windows use the default. I've tried everything I've found online without any luck. Attached is the SSU scan.
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Hello k3nmaster,
Thank you for reaching out to Intel Customer Support. To help us isolate and diagnose the issue you’re experiencing with your system, I need to gather some additional information. Could you please provide answers to the following questions:
- Is this a new computer? If so, have you checked with your system manufacturer for validated drivers or support on known issues related to the symptoms experienced?
- Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?
- Can you elaborate regarding "Killers Uninstaller App" are you referring to Intel® Killer™ Performance Suite/Killer Control Center App?
- Could you please clarify how you performed your recent update? Did you use the Device Manager or did you opt for a clean installation? Additionally, where did you obtain the drivers and BIOS that you used to update the system?
- Is there any software or hardware changes made on the system?
- Are you experiencing any error messages or issues in the Device Manager, such as an exclamation mark or any warning symbols?
Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response.
Best regards,
Randy T.
Intel Customer Support Technician
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Hello k3nmaster,
I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.
Please let me know if you have any thoughts or if there's anything else you need from us.
Looking forward to your response!
Best regards,
Randy T.
Intel Customer Support Technician
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Hello k3nmaster,
Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.
If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.
Best regards,
Randy T.
Intel Customer Support Technician

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