Intel Killer BE1750 Smart AP Not Available

[mbze430]

I recently purchased a Lenovo Legion 9i laptop comes with the Intel BE1750 Killer.  For some reason the Smart AP is not available.  In the setting the switch is greyed out.  But the Wifi Scanner works.  

Is there a bug?

[IsaacQ_Intel]

Hello mbze430

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

2.      When did it start to happen?

3.      Do you remember if this issue happened after a new OS update or Wireless driver update?

4.      What steps do you take to reproduce your issue?

Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[mbze430]

Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?yes

When did it start to happen?  Always

Do you remember if this issue happened after a new OS update or Wireless driver update? Brand New so assuming OS Update

What steps do you take to reproduce your issue? It just happens

But I was able to fix this by downloading the drivers from Intel and reinstalling it.

[IsaacQ_Intel]

Hello mbze430,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello mbze430,

Thank you for your response.

According to your reply, can we confirm that the issue was resolved by updating the driver? If so, kindly inform us so that we can proceed to close this case.

Best regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello mbze430,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.