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Intel Killer Intelligence center "blocks" local NDIS adapter

SHans
Beginner
776 Views

Im using Ekahau AI Pro for WiFi site surveys, and this software uses a hardware wifi scanner Sidekick 2 connected to my computer.

It connects via a USB-C cable and has drivers installed using ethernet communication between the hardware device and laptop.

Killer Intelligence Center is active, with the following features enabled;
Killer prioritization engine, Smart access point selection + pop-up notifications, doubleshot pro and auto bandwith

 

With killer Intelligence center active with features as described above, Killer prevents communication with the hardware wifi scanner over ethernet. When i disable all killer functions the external device works again.

The local ndis6 adapter is used as a local nic, with correct drivers.

The device is always pingable, but the Ekahau application cannot connect with killer active.

 

Anyone have some tips/tricks or ideas?

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5 Replies
DeividA_Intel
Employee
748 Views

Hello SHans,  


Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your   


In order to better assist you, please provide the following:  


1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?  

2. Is this a laptop or desktop computer? 

3. What is the exact model of your killer adapter?

4. What is the driver version installed for your Killer adapter?

5. What is the version of your killer tool?

6. What is the operating system installed as well as the version and build?


Regards,  

Deivid A.  

Intel Customer Support Technician


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SHans
Beginner
701 Views

1 and 2. Its a laptop, so no changes to the hardware. MSI Raider GE78HX 13VI

3. Killer(R) Wi-Fi 6E AX1690i

4. 22.190.0.4

5. 3.1422.1129.1

6. Win 11 pro build 22621

 

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DeividA_Intel
Employee
678 Views

Hello SHans, 



Thanks for the confirmation, Just as a test, can you please try to reinstall the Killer tool:


Steps: https://www.intel.com/content/www/us/en/support/articles/000058906/wireless/wireless-software.html


Let me know if the issue persists.



Regards,  

Deivid A.  

Intel Customer Support Technician


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DeividA_Intel
Employee
645 Views

Hello SHans, 


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
590 Views

Hello SHans,  


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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