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Community Manager

Intel My Wifi Technology Problem with 5300 AGN


i have an Intel Wifi Link 5300 AGN installed in a Dell Precision Laptop M4300. Os is Win7 Prof 64Bit, Driver Version and ProSet-Version

When I have an active Lan-Connection and no active WLAN-Connaction and try to activate My Wifi Technology I get the following error-message:

in german:



Intel® My WiFi Utility




Die Intel® My WiFi Technologie konnte nicht aktiviert werden, da der Wireless-Adapter über einen nicht unterstützten Kanal an den Zugriffspunkt angeschlossen ist.

in english - my best translation I can offer to you....



Intel® My WiFi Utility



The Intel ® My WiFi technology could not be activated because the wireless adapter is connected to the access point via an unsupported channel .

I have no idea, what this means and what to do. Any help will be apreciated



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Community Manager

Re: Intel My Wifi Technology Problem with 5300 AGN

Hello Chapolote,

We would strongly suggest to contact us at your nearest Intel(R) Support center for assistance, as we may need additional information to help you troubleshoot your problem.

You can reach us at 069 9509 6099 for Germany Support. Business hours for phone support 08:30 - 16:00 UK time Monday – Friday.

Telephone numbers for Intel® Support Centers worldwide can be found at:


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