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idata
Community Manager
1,252 Views

Intel N-7260 Bluetooth stop working

Hi,

Sorry if i make few mistake, i'm not english.

I have the lastest DELL XPS 15 with integrated Intel N-7260. I use bluetooth usually but this morning it has stopped working after a computer reboot.

I can't activate my bluetooth in windows 8.1 panel, it has missed on the list

http://image.noelshack.com/fichiers/2014/08/1392812183-bluetooth.png http://image.noelshack.com/fichiers/2014/08/1392812183-bluetooth.png (image bluetooth.png)

In my device driver i have a device error: CODE 43

http://image.noelshack.com/fichiers/2014/08/1392812185-bluetooth2.png http://image.noelshack.com/fichiers/2014/08/1392812185-bluetooth2.png (image bluetooth2.png)

I already made:

Update Intel Proset version 16.10- bluetooth still not working

uninstall intel Proset and réinstall - bluetooth still not working

Install Intel Proset for bluetooth: and this application shows:

http://image.noelshack.com/fichiers/2014/08/1392812186-bluetooth3.png http://image.noelshack.com/fichiers/2014/08/1392812186-bluetooth3.png (image bluetooth3.png)

I can't understand what is the problem, and I need your help in order to restaure my bluetooth configuration pleaseeee

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6 Replies
Jose_H_Intel1
Employee
250 Views

I am sorry for this issue.

Just to verify we are on the same page, the Intel® Proset version 16.10 you mentioned above is for WiFi connectivity. Some of the Intel® Dual Band Wireless-N 7260 adapters do not include Bluetooth* capability; therefore, our first suggestion is to get the Bluetooth* software directly from your system manufacturer. In case the Intel® wireless adapter itself includes the Bluetooth component we recommend uninstalling and reinstalling the latest version available in the link below.

http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034060.htm Intel� PROSet/Wireless Software; Intel� PROSet/Wireless Software for Bluetooth� technology

https://www-ssl.intel.com/content/www/us/en/wireless-products/wireless-product-selection-guide.html Intel® Wireless Product Selection Guide

We are also investigating similar behaviors; we expect a software release for those reported issues which will be announced as soon as it becomes available.

Message was edited by: Joe

TDas
Novice
250 Views

Hi,

I'm using a Dell Inspiron 7537 with Intel Dualband N 7260 wifi card.

I'm facing problem to use the bluetooth, like unable to pair with bluetooth devices, devices get paired but with driver error mark, tried generic windows driver and also latest driver from Intel site.

 

I dont understand why intel or Dell use such cheap products in high end laptops.

 

Not only bluetooth but also the wifi on this 7260 cards is headache....some time it feels like i should throw this intel card to thrash bin and get a good quality Atheros card.
TDas
Novice
250 Views

Jose_H_Intel1
Employee
250 Views

This code 43 issue was solved by installing the latest Intel® Bluetooth software and then power cycling the computer; power needs to be removed from the system after shutdown.

TDas
Novice
250 Views

@joe_intel

Well I'm not getting "code 43" error, but something like unable to pair with bluetooth devices, devices get paired but with driver error mark.

I've tried latest driver.

 

btw what is power cycling?
Jose_H_Intel1
Employee
250 Views

Power cycle: Shutdown, disconnect all power (including battery), restart system. However, it seems that your particular issue is different from the one presented by Crakehall. If that is the case it is better to continue in the thread you created.

I just paired two different cell phones to the computer with no problem and transferred a picture with one of them. The Intel® NUC has the same wireless adapter model.

I believe that the device you are trying to pair (showing driver error in the screenshot above) should be trying to install a driver in Device Manager and that driver may provide more information about the issue.

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