Intel(R) Dual band Wireless- AC3168 Network driver is gone, cant reinstall this version or any newer

[SAB0]

So, I've been having an issue where all wireless networks just didn't appear on my computer- Me. my brother and even my father tried to fix it- i looked up YouTube tutorials and checked support page, they all told me to update my driver. which i did but it kept saying ''Unable to update driver'' Code 10. don't know what that means but i decided that i probably need to completely reinstall it. and so i did and now i dont have a driver and only have an ethernet cord that's keeps turning off and on at random moments- i did TRY to install a driver but every time i did it wouldn't show up in system manager i also was unable to locate the exact driver i had which was the  Intel(R) Dual-band Wireless AC3168 driver. since i was unable to find it i attempted to install the Intel® Wireless Bluetooth® for Windows® 10 and Windows 11* (the 64-bit version for both 11 and 10) it said it was successful but after checking in device manager it didn't appear.. send help. (If anymore info is need I'm happy to oblige)

[IsaacQ_Intel]

Hello @SAB0

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

According to our information, Code 10/43 errors in Device Manager for Bluetooth or Wi-Fi devices can result from various issues, often arising after a Windows update containing Wi-Fi or Bluetooth updates. These errors signify that Device Manager cannot initiate the hardware device and are considered generic, indicating an unspecified problem. You might encounter these errors when Bluetooth can't be enabled, there's a yellow exclamation mark next to the Bluetooth or Wi-Fi device in Device Manager, or the device properties display "This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE."

Resolution: Intel recommends that customers update their Intel Wireless or Bluetooth drivers to the latest version to address several of these code errors. In addition, Intel strongly recommends that users contact Microsoft and follow recommendations issued by them on this issue before proceeding. This might include a clean installation of the Operating System.

For this try a Clean Install the Latest driver: 22.250.1, follow the instructions in the article. In addition, if the wireless card is not showed in the Device manager, try the following:

Resolution

See possible solutions below:

·      Enable Wireless adapter in BIOS.

·      Set BIOS settings to defaults.

·      Perform a Windows update.

·      Reset network in Windows® 10 and winsock data.

·      Re-install operating system.

If the problem continues, please don't hesitate to inform us. However, we kindly request that you make every effort to adhere to all the instructions provided beforehand. 

If the wireless card remains undetected, consider taking the following measures:

1)     Open Device Manager.

2)     Click the View menu, and then click Show hidden devices.

3)     Click Action menu, and then click Scan for hardware changes.

4)     Check to see if the problem is resolved.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello SAB0,

I hope you're well. Have you checked the previous post? We need to confirm if you've completed the troubleshooting steps, especially the clean installation of the latest driver (version 22.250.1) and the BIOS adjustments. If the problem persists, please inform us. Ensure you follow the provided instructions diligently.

If your wireless card remains undetected, try these steps:

1. Open Device Manager.
2. Show hidden devices from the View menu.
3. Scan for hardware changes under the Action menu.

Feel free to inform us if you still require assistance. Otherwise, we will proceed to close this thread.

Best regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello SAB0

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.