Issues related to Intel® Wireless Adapters and technologies
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Intel(R) Wi-Fi 6 AX200 160 MHz disconnects randomly (Code 10)


Hi there.
I got a very weird issue with the PCIe Network Card I bought recently.


When I start my PC the network adapter works perfectly fine.

But sometimes it randomly disconnects, meaning that I cant find any network devices to connect to anymore.

In the device manager I then see a yellow exclamation mark next to the "Intel(R) Wi-Fi 6 AX200 160 MHz" and it gives a "Code 10" error.

When I refresh the devices in the device manager the device becomes hidden and the error-code changes to "code 45".


After restarting my PC, often the network adapter starts working again. 

The error doesn't occure after a specific time. Sometimes the card works fine over the entire day and sometimes it disconnects inbetween my work.

Also I didn't notice starting any of my programs leds to this error. 

Just sometimes when I start the PC from standby mode it already is disconnected.


I tried installing the driver provided with the Network Card, but also the latest drivers from the intel Website. But I always run into the same issue.

The manufacturer of the network card also sent me a replacement one, in case it was broken. But the issue persists.


I really don't know what to do anymore. 

Maybe someone here has a tip, how I can get it running without the issue.


I ran the Intel System Support Utility Software when the error occured last time and attached the file here.


Thank you very much for your help! 

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3 Replies

Hello Robin07

Thank you for posting on the Intel️® communities. Please share more information with us:

  • Do you also get Bluetooth issues?
  • When did it start to happen?
  • Do you remember if this issue happened after a new OS update or Wireless driver update?
  • Is this a new computer?
  • Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
  • Were you able to have you wireless connection in a normal/expected performance before?
  • Have you installed any recent software or hardware in your system?
  • Have tried a roll back to a previous driver version for testing?


David G 

Intel Customer Support Technician 


Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician 


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,  

David G. 

Intel Customer Support Technician