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Intel(R) Wi-Fi 6 AX200 160MHz : The network adapter has returned an invalid value to the driver

cocena
Beginner
2,609 Views
I'm getting this error in my Event Viewer. My AX200 module is from MSI B550 Gaming Edge Wi-Fi motherboard. Here's what I tried:

- Multiple versions of driver including MSI official ones and Intel released ones
- Different BIOS versions except last one which is beta
- Turning wireless module on and off from BIOS

I'm on Windows 11 Pro and I'm running the latest Intel driver right now.
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1 Solution
Alberto_R_Intel
Moderator
2,547 Views

Hello cocena, You are very welcome, thank you very much for providing that information and the SSU report.


According to the SSU report, the wireless driver currently installed on your computer is version 22.80.1.1., provided by Intel®:

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-i...


Just to let you know, the Intel® wireless drivers are generic, meaning they might or might not work with your machine. That is why we always recommend to install the wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform.


I looked on MSI's website and the first thing I noticed is that MSI has not validated your board as fully compatible with Windows* 11, so all the drivers they have were tested and validated for Windows* 10. The latest wireless driver they have available is version 22.70.0.6. You mentioned you tested different drivers, not sure if you already tested that version, if not, for testing purposes, please try a clean installation of that driver following the instructions in the links below:

https://www.msi.com/Motherboard/support/MPG-B550-GAMING-EDGE-WIFI#down-driver&Win10%2064

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless/intel-wireless-products....


Even though you stated "Different BIOS versions except last one which is beta", we also advise to get in contact directly with MSI support to confirm the latest BIOS version validated by them is currently installed in your system or to gather the instructions on how to do that since, according to the SSU, besides the Beta version, it seems to be there is a BIOS version newer than the one currently installed in your computer, 7C91v17:

https://www.msi.com/Motherboard/support/MPG-B550-GAMING-EDGE-WIFI#down-bios

https://www.msi.com/support


Regards,

Albert R.


Intel Customer Support Technician



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4 Replies
Alberto_R_Intel
Moderator
2,589 Views

cocena, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the Router?

Is this a new computer?

When did you purchase it?

Was the Intel® Wireless card working fine before on this same computer?

When did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

Just to confirm, the wireless card, did you purchase it separately or did it come installed on the computer?

Which specific Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



cocena
Beginner
2,576 Views

Hello Albert, thanks for the quick response.

I will answer all questions right now and later I will add the SSU report to topic when I'm on PC.

Model of router is ZTE H298A
PC is kind of new, it's one year old at this point.
It's a new motherboard so I don't know if it would work with other components properly.
Issue started when I upgraded my home internet to 100 Mbps from 24 Mbps. I think with 24 Mbps, I just couldn't realize that it gives this much.
I had some cFosSpeed app from MSI Dragon Center back in some months ago but it's completely gone now and my issue is still here.
Wireless card came installed with my motherboard as I stated in my topic.
I'm using Windows 11 Pro on latest build.
Problem is happening on a home environment.

I should also note this, I checked antennas several times and a Galaxy A31 gets 81 Mbps on the same spot meanwhile my PC gets around 16-24 Mbps.

cocena
Beginner
2,555 Views

Here is my SSU report:

Alberto_R_Intel
Moderator
2,548 Views

Hello cocena, You are very welcome, thank you very much for providing that information and the SSU report.


According to the SSU report, the wireless driver currently installed on your computer is version 22.80.1.1., provided by Intel®:

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-i...


Just to let you know, the Intel® wireless drivers are generic, meaning they might or might not work with your machine. That is why we always recommend to install the wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform.


I looked on MSI's website and the first thing I noticed is that MSI has not validated your board as fully compatible with Windows* 11, so all the drivers they have were tested and validated for Windows* 10. The latest wireless driver they have available is version 22.70.0.6. You mentioned you tested different drivers, not sure if you already tested that version, if not, for testing purposes, please try a clean installation of that driver following the instructions in the links below:

https://www.msi.com/Motherboard/support/MPG-B550-GAMING-EDGE-WIFI#down-driver&Win10%2064

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless/intel-wireless-products....


Even though you stated "Different BIOS versions except last one which is beta", we also advise to get in contact directly with MSI support to confirm the latest BIOS version validated by them is currently installed in your system or to gather the instructions on how to do that since, according to the SSU, besides the Beta version, it seems to be there is a BIOS version newer than the one currently installed in your computer, 7C91v17:

https://www.msi.com/Motherboard/support/MPG-B550-GAMING-EDGE-WIFI#down-bios

https://www.msi.com/support


Regards,

Albert R.


Intel Customer Support Technician



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