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Yet another user with the Intel AX201 disconnecting. Yes I have updated the driver from 22.70 to the latest 22.80.1.1 and it has not helped the problem.
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I have exactly the same problem! I think it is a problem with a Wifi 5 (ac) 5GHz network and connecting the client with ax201.
I still haven't found any solution...
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Hello FBG
Thank you for posting on the Intel️® communities. Please share more information with us
- Do you experience any Bluetooth issues?
- When did it start to happen?
- Do you remember if this issue happened after a new OS update or Wireless driver update?
- Is this a laptop or desktop system?
- Is this issue happening at home, office environment or both?
- Is this a new computer? If so, have check with your system's OEM for validated drivers or support on known issues related to the symptoms experienced?
- What OS version are you using?
- Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
- Have you checked if this issue happens on different networks?
- Were you able to have you wireless connection in a normal/expected performance before?
- Have you installed any recent software or hardware in your system?
- Have tried a roll back to a previous driver version for testing?
- Have you rebooted your access-point, router, modem?
- What is the model of the router used?
- Intel® System Support Utility (Intel® SSU) results
- Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
Regards,
David G
Intel Customer Support Technician
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Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
David G.
Intel Customer Support Technician
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I have also updated the driver version to 22.80.1.1.
And we analyze the problem with the ZyXEL support, they found nothing on Firewall/Router/Accesspoint side.
Because the connection was not disconnected, just only "no internet access". The ip address remains and can't ping as example "google.com" or "8.8.8.8".
Looks like a problem with the inbound traffic on this adapter.
So, more information about our systems:
Client: HP Elitebook 850 G8, Intel AX201 160MHz Adapter
OS: Win10 64Bit, 21H1 Version
Accesspoint: ZyXEL NWA5123-AC, 6.10 Firmware
Firewall/Router: ZyWALL310, 4.65 Firmware
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@FBG We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.
@ako90 you can open a new thread with the information to get support, this thread will now be closed.
Best regards,
David G.
Intel Customer Support Technician
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I am also experiencing this issue with Intel AX201 160MHz constantly dropping its connection. Then it goes into a meltdown and connects for a second and disconnects and repeats this until I disable auto connect. When I try to manually connect it cant connect to the network and I end up having to uninstall via device manager, reboot, reinstall, reboot.
I'm having to do this on a daily basis sometimes multiple times in the one day. VERY ANNOYING especially when I'm trying to work
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Looks like this is a common problem with this card, I also posted a whole thread and did everything that the rep said but finally he suggested to contact the laptop manufacturer, it's like intel don't want to address this issue.
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