Intel(R) Wi-Fi 6 AX201 160MHz driver repeatedly failing

[Flynn]

A couple of years ago, I started getting this problem where the Wi-Fi icon on my computer would randomly disappear completely. I eventually figured out that this was because the intel(R) Wi-Fi 6 ax201 160mhz driver had failed for some reason. I am able to fix this by uninstalling the driver completely, then shutting down my laptop via the command prompt. After I turn it back on, the Wi-Fi driver will be back to normal, and I can reconnect. However, this is a temporary fix because the driver always inevitably breaks again, sometimes even in the same day. I constantly keep my intel drivers and windows up to date. I've dealt with this for two years, and I'm really tired of it. Does anyone know how I can permanently solve this issue? Any ideas would be greatly appreciated.   

[RobbieR_Intel]

Hello Flynn,

Thank you for reaching out and sharing the details of your issue with the Intel(R) Wi-Fi 6 AX201 driver. I understand how frustrating it must be to deal with this recurring problem.

To further understand the issue, kindly answer the following questions:

• Are there any error codes or yellow bang that can be seen in the Task Manager?
• Are there any error messages that can be seen in the Windows Event Viewer?
• Have you tried a fresh OS install?
• Have you done other troubleshooting steps?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your reply! 

Best Regards,

Robbie R.

Intel Customer Support Technician

[Flynn]

Hello Robbie,

Thank you for your response. There is a yellow caution sign with exclamation point that appears in the device manager on the driver when the problem occurs. The Windows Event Viewer seems to show three events related to the problem. They are Event 5002 Source Netwtw10(Has determined that the network adapter is not functioning properly), Event 5055 Source Netwtw10(HW error), and Event 10317 Source NDIS (Miniport Intel(R) Wi-Fi 6 AX201 160 MHz, {a9aed905-1697-453a-a9e3-3223785a4850}, had event Fatal error. The miniport has detected an internal error). Unfortunately, I cannot include any pictures at this moment because the files are too large. I have not tried a fresh OS install, as I don't know how to do that safely and I would like instructions before attempting. For troubleshooting, I did some internet research which is how I came across the method I've been using to temporarily restore the driver. I will work on generating an SSU report ASAP.

Flynn

[RobbieR_Intel]

Hello Flynn,

Thank you for your detailed response and for providing the information regarding the yellow caution sign and related events in the Windows Event Viewer.

At this point, I'll wait for the SSU report you have mentioned to gain a clearer view of your system's configuration and identify any potential underlying causes.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[Flynn]

Hello Robbie,

Below I have attached the generated SSU.txt file. Let me know if there are any problems with it.

[RobbieR_Intel]

Hello Flynn,

Thank you for providing your SSU Log. Upon checking your SSU Log report, I have noticed there that your Wireless Adapter is indeed not working Properly. Since you have mentioned that there is a yellow bang on the Device Manager, typically there is an error code indicated there, may I know what is the Error Code Number being displayed?

Best Regards,

Robbie R.

Intel Customer Support Technician

[Flynn]

Hello Robbie,

When the intel(R) Wi-Fi 6 ax201 160mhz driver has a yellow bang, right clicking on the device, then clicking on Properties looking in the Device Status area of the dialog box, it says "Windows has stopped this device because it has reported problems. (Code 43)"

Code 43 is listed on Microsoft's website in the error codes list for Device Manger. I hope this helps.

[3Fees]

Hallo:

   I have same wifi adapter and Intel 400 chipset. In device manager - advanced tab - Is Property: 802.11 a/b/g Wireless mode with Value: 6. Dual band 802.11 a/b/g showing and being utilized ? I'm looking at my ssu and your ssu and I do see several differences from default. Mine has never had a hiccup.

Cheers

3Fees

[RobbieR_Intel]

Hello Flynn,

Thank you for your response. The Error Code 43 does indeed indicate that your Wi-Fi Card does have problems. Upon further checking, I have noticed that you are using our Generic Driver, it may be possible that our latest driver is incompatible with your system. With that being said, I highly advise for you to download your OEM Driver and perform a Clean Installation of the Wireless Driver Version V22.130.0.5 15.21 MB 2022/05/06.

If the issue persists, please let me know.

Best Regards,

Robbie R.

Intel Customer Support Technician

[Flynn]

Hello Robbie,

I have downloaded the wireless driver you listed from my original equipment manufacturer and have followed all of the instructions for a clean installation. For the moment, I'll have to wait to see if this solves the problem.

[RobbieR_Intel]

Hello Flynn,

Thank you for the update. I'm glad that you were able to follow the instructions that I have provided. Kindly observe if the issue would persist so that if it does, we can continue on working on a resolution.

I look forward to your reply!

Best Regards,

Robbie R.

Intel Customer Support Technician

[Flynn]

Hello Robbie,

Unfortunately, the clean installation does not appear to have worked. I have followed the instructions for a clean installation, but even after repeating steps A through D until the checkbox Attempt to remove the device from your computer option no longer appears, the driver will just be back in device manager after I restart my computer, and I can't figure out how to permanently delete it. Because I can't delete the old driver, I can't install the oem one. Got any ideas for what I should try next?

[SalvadorMiguelL_Intel]

Hi Flynn,

Thanks for your response. I will now start coordinating this case with our team so they can further check this concern. I will keep you posted once we have an update.

Best Regards,

Salvador Miguel L.

Intel Customer Support Technician

[3Fees]

Hallo:

This may help. Download the latest Intel wifi driver in zip format. Unzip the driver and then update your wifi adapter through device manager. Use " Have Disk" and find the inf file in the unzipped folder for your adapter and and select it, Windows will install the  wifi driver, also under clean install method Intel states continue steps A through D even if delete driver is greyed out until it is not.

Cheers

3Fees

[Flynn]

Hi 3Fees,

I don't see an option to download the wifi drivers in zip format on Intel or Asus' websites, just an option to download it in exe format. If you can provide me a link, that would be very helpful. For the clean installation, Intel states to Repeat steps A through D until the option to Delete the driver software for this device is greyed out. For windows 10, the check box says delete the driver software, but for windows 11(which is what I have), the check box instead says Attempt to remove the device from your computer. I believe this is the same thing, just a slight change between windows 10 and 11. Even after I would repeat steps A through D until that check box no longer appeared and uninstalled the driver, it would just always be back after I restarted my computer, so step 3 doesn't work. I appreciate your help and sorry for any confusion.

Cheers,

Flynn

[3Fees]

Hallo:

Downloads search for 23.110.0. Mine gets the Intel Proset drivers from Intel driver and support assistant and installs it which is available in zip form and is the latest. Try Delete the driver and turn off the wifi completely reboot and install the newest drivers from the executable 1st and then let me select have disk method- find the inf file and input in and then okay, briefly if the exe. file has issues installing the packages. If you need internet connectivity during this use a hard line to  your cable modem, wifi router lan port or a downstream switch port.

Cheers

3Fees

[RobbieR_Intel]

Hello Flynn,

Thank you for patiently waiting. Since the issue persists, I highly recommend for you to Contact ⁠ASUS for further support as they are best equipped to further analyze the issue you're encountering with your Wi-Fi Module.

I sincerely appreciate your understanding and thank you for reaching out. With that being said, this thread will no longer be monitored.

Best Regards,

Robbie R.

Intel Customer Support Technician