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Hello, @arianbf
Thank you for posting on the Intel® communities.
I understand this issue has to be frustrating, but I will do my best to help you.
Please, answer these questions to have a better perspective on this issue:
- Is the Intel® Wi-Fi 6 AX201 the pre-installed Wi-Fi card in your laptop or is it an integration (upgrade/ not the original card)?
- Can you please attach a screenshot showing the event viewer errors you are getting?
- Was it working before?
- Please attach an Intel SSU report so we can have more information about your system:
Intel® System Support Utility for Windows.
Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file.
Best regards,
Jocelyn M.
Intel Customer Support Technician.
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Hello, @arianbf
I hope you are great.
I am checking this thread and I would like to know if you were able to check my previous post.
Best regards,
Jocelyn M.
Intel Customer Support Technician.
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Hello, @arianbf
I hope you are doing great.
As we have not heard back from you, we will proceed to close this thread now.
If you need any further assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.
Best regards,
Jocelyn M.
Intel Customer Support Technician.
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I've encountered the same issue with my WiFi driver crashing after some time, displaying the error message: "Windows has stopped this device because it has reported problems. (Code 43)", and upon restart, I receive a code 10 error. I've attempted this solution, which temporarily resolves the issue (I think permanently if I avoid gaming). However, whenever I launch a game, typically within 5 to 10 minutes of gameplay, the WiFi icon vanishes, necessitating a repetition of the troubleshooting process provided in the solution linked above.
Even after reinstalling Windows 11 from a USB drive, the problem persists, despite updating the driver using the WiFi-23.30.0-Driver64-Win10-Win11 utility mentioned in the aforementioned solution. Strangely, this issue only occurs during gaming sessions, leading me to believe it's a driver malfunction.
Attached is my Intel SSU report for further examination.
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