Intel(R) Wi-Fi 6 AX201 160Mhz encounters error when playing online games.

[Monsoonium]

So, for quite some time now this has been going on. I've already had issues with this computer in the past with it's graphics card being faulty and now this. Fun.

So!
Whenever I play games on this computer (usually online games, DCS, War Thunder, stuff like that) my internet craps out for a bit and disconnects from the lobby. Usually I'm on discord when this happens. It'll disconnect from the internet and my ping skyrockets (at least on discord) then once I disconnect everything fixes itself and my internet works completely fine.

Sometimes the internet will crap out and fix itself allowing me to join and play the game lobby. Sometimes I'll be able to play the full game after that and other times after a bit it'll disconnect again.

On event viewer it goes as this:

5007 - TX/CMD timeout (TfdQueue hanged)

Intel(R) Wi-Fi 6 AX201 160MHz : Has encountered an internal error and has failed.

Intel(R) Wi-Fi 6 AX201 160MHz : Has determined that the network adapter is not functioning properly.

Intel(R) Wi-Fi 6 AX201 160MHz : Has encountered an internal error and has failed.

Any help would be appreciated.

[Jose_Intel]

Hello @Monsoonium

Thank you for posting on the Intel️® communities.

We understand you are experiencing issues with the Intel® Wi-Fi 6 AX201 (Gig+), we will be more than happy to assist you.

Please answer the following:

·      Was it working before?

·      Is the Bluetooth working properly?

·      Have you checked if this issue happens on different networks?

·      Do you remember if this issue happened after a new OS update or Wireless driver update?

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Jose B.

Intel Customer Support Technician

[Monsoonium]

I remember the internet working fine when my computer first crapped out. Now with a new graphics card and ram everything is fine except for the internet.

I'm not sure how to check bluetooth as I don't have any devices that connect directly to my pc that is bluetooth

I don't have any other networks other than my main one to check on
I only remember the issue starting when I decided to play an online game. 

[Jose_Intel]

Hello Monsoonium

Thank you for the information provided.

According to the report, we noticed that the BIOS is not up to date. Please download and install the latest version from here: 1402

Also, please download the latest Intel Wi-Fi Driver V22.160.0.3 for Windows 10 64-bit & Win11 64-bit---(WHQL) from the OEM.

Then, follow the steps for a clean installation:

1.    Go to Device Manager.

2.    Expand the Network Adapters category.

3.    Right-click your Intel Wireless Adapter and choose to uninstall it.

4.    Make sure to the option to Delete the driver software for this device is selected.

5.    Repeat steps 1 through 4 until the option to Delete the driver software for this device is greyed out.

6.    Restart your computer.

7.    Locate the driver you downloaded and Right-click it, select the option to Run as administrator and complete the installation process.

Best regards,

Jose B.

Intel Customer Support Technician

[Monsoonium]

I updated my bios and  (tried) to install the driver. There wasn't a "delete" option on windows 11, just an uninstall option. It came right back whenever I reset my pc. 

Downloading the wifi driver is weird. Clicking the application opens it on task manager background processes for about a second before disappearing.

Nevertheless, I am able to get into a game but the ping and packet loss skyrocket after a few seconds to a minute when I get in now. 

[Jose_Intel]

Hello Monsoonium

Thank you for following the steps.

Allow us to check the issue internally, as soon as we have any update we will let you know.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Monsoonium

Thank you for patiently waiting.

Have you reseated the Wireless card?

Please make sure the antennas are properly connected.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Monsoonium

We hope you are doing fine. 

Were you able to check the previous questions? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Monsoonium]

The wifi card has a metal blocking looking bit with no visible screws to remove it, so that's fun. I'm not 100% sure how to remove it to gain access to the wifi card

[Jose_Intel]

Hello Monsoonium

Thank you for reply.

Could you please share a picture? That way we can see and advise.

Best regards,

Jose B.

Intel Customer Support Technician

[Monsoonium]

Sorry about the wait

https://imgur.com/a/00O1l1p

[Jose_Intel]

Hello Monsoonium

Thank you for providing the picture.

Allow us to check the issue internally, as soon as we have any update we will let you know.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Monsoonium

Thank you for patiently waiting.

After checking the information provided and the troubleshooting performed so far, we highly recommend checking with the system manufacturer for further assistance.

Please keep in mind that this thread will no longer be monitored by Intel, thank you for understanding.

Best regards,

Jose B.

Intel Customer Support Technician