Intel(R) Wireless-AC 9462 Mobile hotspot problem

OPOTHZ · ‎10-17-2023

I have my DELL laptop with AC 9462 chips. Before I can creat a Mobile hotspot and connect my phone with this hotspot. Currently, I can still creat a hotspot but my phone is no longer able to connect. If I type in wrong password, my phone will remaind me its wrong password. While, I type in correct password, it will try to connect the hotspot and always show trying state.

My current driver is 22.150.1.1 and I tried to update to 22.250.1, it doesn't work.

Does anyone could help me of this?

Jocelyn_Intel · ‎10-17-2023

Hello, @OPOTHZ

Thank you for posting on the Intel® communities. I will gladly assist you here.

Please, answer these questions to have a better perspective on this issue:

Is the Intel® Wireless-AC 9462 the pre-installed wi-fi card in your laptop or is it an integration (upgrade/ not the original card)?
Does the issue happen with another network/router?
What is the model of your laptop? Please be specific.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

OPOTHZ · ‎10-17-2023

Thanks for your replay
1. This wireless chips is original one
2. My phone can connect with other Wi-Fi and as well as my laptop, it can connect with Wi-Fi. Only the hotspot which my laptop create has problem. I tired another phone to connect hotspot, it didn’t work.
3.DELL Inspiron 5488

Jocelyn_Intel · ‎10-18-2023

Hello, @OPOTHZ

Thank you for your reply and information provided.

In this case, perform a Clean Installation of Wireless Drivers, use your System Manufacturer's driver. If the issue persists, try this process using the latest Intel wireless driver this time.

Note #1: Make sure to check you have all the Windows updates before doing the driver installation. Also, make sure to do this step disconnected from the internet (wi-fi or wired connection) since Microsoft updates drivers automatically and prevents doing the clean installation successfully.

Note #2: Since this is a laptop, we recommend checking with your System Manufacturer and use the driver software provided by them to avoid potential installation incompatibilities. Intel supplies generic versions of Wireless Drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

OPOTHZ · ‎11-01-2023

Dear Jocelyn,

The problem still there as before. I tried manufacturer's driver and also the latest Intel wireless driver. Both don't work. My wifi is fine and can connect to any wifi only the mobile hotspot which created by this chip doesn't work.

Best regards,

Han

Jocelyn_Intel · ‎10-23-2023

Hello, @OPOTHZ

I hope you are great.

I am checking this thread and I would like to know if you were able to perform the steps in my previous post.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

OPOTHZ · ‎10-24-2023

Sorry for the later reply. I’m now on a trip and haven’t yet got time to check with my laptop. I will probably be back next week. I will keep in mind and thanks for you suggestions.

Jocelyn_Intel · ‎10-24-2023

Hello, @OPOTHZ

Thank you for your reply.

In that case, I will follow up on your thread next week to see if there are any updates.

Have a safe trip and enjoy.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Jocelyn_Intel · ‎10-31-2023

Hello, @OPOTHZ

I hope you had a great and safe trip.

I would like to know if you were able to perform the steps we recommended you before.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Jocelyn_Intel · ‎11-01-2023

Hello, @OPOTHZ

Thank you for your reply.

Just to confirm, did you try these drivers doing the Clean Installation of Wireless Drivers process?

If so, please provide us with an Intel SSU report so we can investigate further:

Intel® System Support Utility for Windows.

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

OPOTHZ · ‎11-01-2023

Hallo Jocelyn,

I did the clean installation process but the driver always came back automatically after I uninstall it. Here I upload the txt file of my information. Help you could find out problems. Thanks a lot.

Best regards,

Han

Jocelyn_Intel · ‎11-01-2023

Hello, @OPOTHZ

Thank you for the report provided.

However, we need to make sure the Clean installation of wireless drivers is performed correctly, this is an important step. If the driver comes back, most likely is not being done properly.

Make sure to check you have all the Windows updates before doing the driver installation. Also, make sure to do this step disconnected from the internet (wi-fi or wired connection) when you are uninstalling the driver software since Microsoft updates drivers automatically and prevents doing the clean installation successfully. Please remember to follow each step of the process and as indicated before, try this step with both drivers if necessary.

After doing the clean installation correctly, please attach a new report in case the issue persists. Also, please indicate what band are using to create the mobile hotspot (5GHz or 2.4Ghz).

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Jocelyn_Intel · ‎11-06-2023

Hello, @OPOTHZ

I hope you are great.

I am checking this thread and I would like to know if you were able to perform the steps in my previous post.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Jocelyn_Intel · ‎11-09-2023

Hello, @OPOTHZ

I hope you are doing great.

As we have not heard back from you, we will go ahead and close this thread now.

If you need any more help, please feel free to contact us back and submit a new question as this thread will no longer be monitored.

Best regards,

Jocelyn M.

Intel Customer Support Technician.