Intel(R) Wi-Fi 6E AX210 160Mhz drops Wi-Fi regularly

[siLenTLy]

• Hello, my ASUS TUF GAMING F15 FX506HM laptop for the past few months has been having issues with wifi, the connection drops, unable to connect, and even if it's connected it is really slow. I have deleted and updated drivers several times.

[siLenTLy]

[AlfredoS_Intel]

Hi Silently,

Thank you for posting in Intel Communities.

We understand how bothersome it is to be experiencing the issue that you are having with the wireless network functionality of your system.

Please allow us to gather the following information, to determine viable suggestions for your concern:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. How strong is the wireless signal when the connection is working fine? Do you notice it decreasing to one bar before the issue happens?

3. Does the problem happen when you are running applications that require utilize high resources?

4. Any signs of overheating before disconnections issues happen?

We will wait for your reply.

Best Regards,

Alfred S

Intel Customer Support Technician

[siLenTLy]

Thank you for your reply.

1.  I have shared the information file below.
2. The network is pretty good (4 bars) when I can connect to wi-fi. The modem in my own room.
3.  I don't think I am playing games which requires high resources. So my answer is no. EDIT: My connection dropped even when I was writing this text.
4.  No, I have never encountered with this issue.

[peterq15]

Hey im having the same problem right now
1. attached

2. YES it does show me on bar before disappearing and reconnecting again

3. it even happens when nothing is running

4. no signs of overheating 

i have been troubleshooting a lot

reinstalled the drivers multiple times

deactivated firewalls

ethernet connection stopped working as well( might be a different problem - it says no ip configuration; couldnt fix with troubleshooting as well)

checked the network settings and adjusted multiple times after reinstalling drivers

[peterq15]

restarting the pc this time helped with this issue for 10 min

[AlfredoS_Intel]

Hi Silently,

Thank you for your response.

After analyzing the pictures that you have shared together with the logs, here are the possible reasons to your problem:

1.  Wireless Driver Corruption

2. Operation System Corruption

3. Hardware faulty.

To check if it is a Wireless Driver Corruption

Kindly do the instructions listed on this article, Intel® Wireless Adapter Keeps Disconnecting from the Network. Please note that updating the BIOS of your system may be best conducted by any technical representative of your laptop manufacturer.

The driver on your system gets to an error message. For this reason, please try the steps listed on this article, Codes 10, 22, 28, 31, 43 or 45 Errors in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices. I want to highlight the Cold Reboot and Resetting BIOS to defaults are the most effective steps on that article.

Should the recommendations on both articles fail, please reach out to your laptop manufacturer to have the hardware checked or Operating system reset to defaults.

We will wait for your update on this.

Best Regards,

Alfred S

Intel® Customer Support Technician

[AlfredoS_Intel]

Hi Silently,

We are just following up.

It looks like you need more time to carry out the recommendations that we have provided.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Silently,

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. 

We hope that our suggestion for you to coordinate with the manufacturer of your software directed you to a resolution for your concern.

We were waiting for your feedback since it is important for us to give you the right solution on your concern.

As much as we would like to continue assisting you, we need to close it to avoid overwhelming your inbox with notifications. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician