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Intel(R) WiFi 6 AX201 160MHz WiFi modules, randomly dropping connection HPE-Aruba AP

AymanBng
Beginner
‎01-22-2024 05:17 PM
778 Views
Hello,
We have a bunch of PCs that have Intel(R) WiFi 6 AX201 adapter.
Some of them are connecting to the wireless wifi normally without any issues.
And the other ones are connecting but facing some random drops that affect calls downloads and other services.
We've tried to install the latest drivers but the issue still occur.
We have Aruba aps 505 series deoloyed in the wireless.
Is there any proposed solution for this issue.
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Catulpos_Intel
Employee
‎01-25-2024 11:07 PM
726 Views

Hello AymanBng,


Thank you for posting in Intel Communities.


I am sorry to hear that you experienced issues with regards to connecting to a wireless connection, but rest assured that we will do our best to assist you.


For us to understand the issue you have at hand, please provide the following information:


  • How many devices are affected by this issue?
  • What are the make and model of those devices?
  • Is it normally working before?
  • When did the issue starts to happen?
  • Any hardware or software changes made before the issue happened?
  • Please indicate the location of these devices from its router.
  • What are the steps done to troubleshoot the issue?
  • Are you able to reproduce the same issue while on hardwired connection?
  • Have you rebooted your access-point, router, modem?
  • Have you modified any Wi-Fi adapter settings before issue appears?
  • Are the PCs connected to the 2.4GHz band or 5GHz band?


Looking forward to your response.

 


Best regards,


Catulpos_Intel

Intel Customer Support Technician


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Catulpos_Intel
Employee
‎01-31-2024 12:14 AM
704 Views

Hello AymanBng,


I just want to check if you were able to view the recent post and let us know if you need more time to provide the requested information so we could adjust accordingly.


Thanks, and have a nice day!



Best regards,


Catulpos_Intel

Intel Customer Support Technician


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Catulpos_Intel
Employee
‎02-04-2024 09:56 PM
672 Views

Hello AymanBng,


Since we have not received any response from you, we will now go ahead and close this query. 


If you need any additional information, please submit a new question as this thread will no longer be monitored.


Thank you and have a nice day!



Best regards,

JCatulpos

Intel Customer Support Technician


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