Intel(R) Wireless-AC 9560 160MHz is not working after windows update.

[mth]

Hello,

I have

System Name LAPTOP-F7K913BL

System Manufacturer LENOVO

OS Name Microsoft Windows 11 Pro
Version 10.0.26200 Build 26200

After windows update wi-fi stopped working.

On the Device Manager under Network adapters 

Intel(R) Wireless-AC 9560 160MHz is marked as mailfunctioning.

On Intel(R) Wireless-AC 9560 160MHz -> Properties

General tab:

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

Events tab:

1/8/2026 11:38:18 AM Device settings not migrated

Device settings for PCI\VEN_8086&DEV_9DF0&SUBSYS_00308086&REV_11\3&11583659&1&A3 were not migrated from previous OS installation due to partial or ambiguous device match.

Last Device Instance ID: {5d624f94-8850-40c3-a3fa-a4fd2080baf3}\vwifimp_wfd\4&49d46c2&e&27
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0xF000FFFFFFFFF122
Present: true
Status: 0xC0000719

I downloaded :https://www.intel.com/content/www/us/en/download/19351/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html

Uninstalled old driver, and installed the new one but it failed to start with the error Device settings not migrated.
This happend first time about a year ago, reading forums helped to roll back the driver and wi-fi worked with the old one, but every windows update forces the new drivers and now I can not even roll back to the old one.

Do you have an idea why the new driver is not working even it is compatible?
Thanks

[VonM_Intel]

Hi mth,
Thank you for posting in our Community. I appreciate the time you took to outline the issue so clearly. 

Based on your description, this behavior is a known compatibility issue between Windows 11 (Build 26200 / 24H2) and the Intel® Wireless-AC 9560 adapter. While the driver package is technically compatible, this specific adapter is OEM-dependent, meaning it relies heavily on Lenovo-customized drivers and firmware. As a result, generic Intel drivers may install successfully but fail to start, leading to Code 10 and “Device settings not migrated” errors after Windows updates. Below is the exact and recommended fix, which has proven effective in similar cases.

• Ensure that the adapter supports 160MHz channel bandwidth. The Intel® Wireless-AC 9560 does support this feature.
• Download and install the latest Intel® Wireless Wi-Fi Driver. After installation, perform a clean installation of the driver.
• Contact the Access Point (AP) manufacturer to confirm that the device supports 160MHz channel bandwidth with the latest firmware. Setting a fixed 160MHz channel width may lead to weaker connections; consider using an 'Auto' setting for optimal performance.
• If the issue still the same, Install the Lenovo OEM Wireless Driver. Because this adapter is tied to Lenovo’s BIOS and power management, please install the driver directly from Lenovo. In most cases, Wi-Fi functionality is restored immediately after reboot.
  

  • Go to Lenovo Support

  • Enter your laptop’s serial number or model

  • Download the Wireless LAN (Intel) driver specifically listed for Windows 11

  • Install the driver

  • Restart the system

Additionally, be aware that there is a distinction between Intel® Wireless Drivers and those provided by the Original Equipment Manufacturer (OEM). If you are not receiving driver support from your computer manufacturer, you can download generic Intel® Wireless Drivers.

To be transparent, The Intel® Wireless-AC 9560 is a legacy CNVi adapter, and newer Windows builds rely on updated firmware hooks that are only fully supported through OEM-tuned drivers. Generic Intel drivers may appear compatible but can fail due to BIOS-level dependencies, hence the migration and Code 10 errors.

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

[mth]

Hi Von M,

I tried https://download.lenovo.com/pccbbs/mobiles/nz7w809w.exe  driver suggested by Lenovo support and  download generic Intel® Wireless Drivers but none of them worked though installation was successful. I assume there is some physical issue with the driver. Can driver installation be successful even though wi-fi card is broken?

Best regards

[VonM_Intel]

Hello mth,

Thank you for taking the time to test both the Lenovo-recommended driver and the generic Intel® Wireless drivers, and for clearly sharing the outcome. To answer your question directly: yes, it is possible for the driver installation to complete successfully even if the Wi-Fi card itself is experiencing a physical or hardware-level issue. The driver installer mainly verifies software compatibility and the presence of the device at a basic level, it does not fully validate the operational health of the hardware. As a result, a successful installation does not always guarantee that the wireless adapter is functioning correctly.

I will need to do further research on this matter and post the response on this thread once available.

Best regards,

Von M.
Intel Customer Support Technician

[VonM_Intel]

Hello mth,

Thank you for your patience. I’ve sent you a follow-up email requesting a few additional details so I can further review and verify the information.

Thank you, and I look forward to your response.

Best regards,

Von M.
Intel Customer Support Technician

[VonM_Intel]

Hello mth,

Thank you for taking the time to run the scan and for sharing the SSU report. Based on the SSU details, I can see that the system is currently running the latest Windows version. Since the issue appears to have occurred after a recent Windows update, one recommended step would be to perform a System Restore to revert the system to a state prior to the update installation. 

If the issue is resolved after the System Restore, this would indicate a possible OS version or update compatibility concern with the system. This information will help me better isolate the root cause and determine the most appropriate next steps. Please let me know if you’ve already attempted a System Restore. I’m here to help and will continue supporting you through this process.

Thank you.

Best regards,

Von M.
Intel Customer Support Technician

[VonM_Intel]

Hello mth,

Have you had a chance to review my previous response? Please let me know if you require any further assistance. I'm here to help.

Thank you.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello mth,

Just a quick heads-up, I've sent you an email earlier that contains some confidential details related to your case so I can accurately assist you. If you don’t see it in your inbox yet, could you please check your spam or junk folder as well? Sometimes these messages end up there by mistake.

Thank you.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello mth,

Thank you for your patience. 

To help resolve the issue, I recommend doing a fresh installation of the wireless driver. Please use the following driver specific to your system: Lenovo Drivers

For best result,

• Uninstall the current wireless driver from your system.

• Reboot your laptop.

• Install the driver from the link above and restart again.

Once this is done, please check if the issue is resolved.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello mth,

Have you had a chance to review my previous response? Please let me know if you require any further assistance. I'm here to help.

Thank you.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello mth,

Thank you for your patience. Since we have already completed the troubleshooting steps outlined in the article I shared, including updating and testing both the Intel generic wireless driver and the Lenovo (OEM) driver, I strongly recommend that you perform an OS reinstallation or resetting of your PC. Before proceeding, please make sure to back up all your personal files, then reset the system to its original configuration.

Once completed, kindly let me know if the issue persists so I can review the case further and provide additional recommendations if needed.

Thank you.

Best regards,

Von M.

Intel Customer Support Technician

[JedG_Intel]

Hi mth,

I'm checking to see if you were able to perform OS reinstallation or resetting of your PC. Please let us know if you need further assistance so we can proceed accordingly.

Best regards,

Jed G.

Intel Customer Support Technician

[mth]

Hi Jed G. , Von M.  ,

I didn't have, wi-fi working, restore point as I restricted space for it too much, long ago.
I tried to install/uninstal/delete ... all the drivers I could find, but still got the same issue.
Explained my problem to chat-gpt, and tried the provided steps

• 
  In Safe Mode:
  Uninstall the driver.
  Blocke Windows from auto-installing drivers (Press Win + R → sysdm.cpl  ; Hardware tab → Device Installation Settings Select No)
  Clean the driver store manually:
  Open Command Prompt as Administrator:
  pnputil /enum-drivers
  Look for Intel Wi-Fi packages
  Names like oem23.inf, oem41.inf
  Provider: Intel
  Then remove each one
  Than install downloaded driver the zip wersion not the exe one

This all didn't work, though I have deleted some old oem* files.
After a week tried again.
My computer was connected via network cable.
There was a windows update, and there was no error on wi-fi in device manager.
But after computer restart it didn't work again (yellow triangle on wi-fi driver in device manager)
Than deleted driver, installed new one again, restarted network adapters, having network cable connected.
And it begin working again. The driver I used is the newest from the lenovo support   nz7w809w.exe
I really don't know how it is working now, and for how long, but I created several restore points : and backup-ed my system on flash drive.
I am adding sso report for you if it helps.

Thank you for being patient and helpful.
Best Regards,

mth

[VonM_Intel]

Hello mth,

Thanks for the update. Since you installed the latest driver from the Lenovo support page (nz7w809w.exe), may I kindly check if the Wi-Fi connection is now consistently working? Have you noticed whether the issue is still occurring after several restarts, or does the connection remain stable at this time? Please let me know the current behavior so I can determine the next best steps, if needed.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello mth,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician