Wireless
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Intel® Wi-Fi 6 AX200 160MHz weak signal and bluetooth

BigRizoid
Beginner
477 Views

Hi I have a problem with really weak wifi signal and limited bluetooth connectivity 

from my wireless

Intel® Wi-Fi 6 AX200 160MHz

 

These are my computer specs, I have all the latest drivers from the Intel Driver and support assistant I have had to get a wireless dongle due to how weak the signal is? please help

 

SPECS

PC Specialist LTD Vortex ST-S

Intel® Core™ i7-10700 CPU @ 2.90GHz

ASUSTeK COMPUTER INC.
Model
PRIME B460-PLUS
 

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3 Replies
David_G_Intel
Moderator
457 Views

Hello BigRizoid


Thank you for posting on the Intel️® communities. Please share with us the following information:

  • Do you have any issues with a specific Bluetooth device?
  • When did it start to happen?
  • Do you remember if this issue happened after a new OS update or Wireless driver update?
  • Is this issue happening at home, office environment or both?
  • Is this a new computer? If so, have check with your system's OEM for validated drivers or support on known issues related to the symptoms experienced?
  • What OS version are you using?
  • Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
  • Have you checked if this issue happens on different networks?
  • What steps do you take to reproduce your issue?
  • Were you able to have you wireless connection in a normal/expected performance before?
  • Have you installed any recent software or hardware in your system?
  • Have tried a roll back to a previous driver version for testing?
  • Have you rebooted your access-point, router, modem?
  • Which driver versions did you try already?
  • Intel® System Support Utility (Intel® SSU) results 
    • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows
    • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
    • Click on the menu where it says "Summary" to change to "Detailed View".  
    • To save your scan, click on "Next", then "Save".  



Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
432 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician  


David_G_Intel
Moderator
416 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   


Best regards,  

David G. 

Intel Customer Support Technician  


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