facing wifi disconnection issue with Intel Wifi 6 AX201 160MHz

[shacsing]

Hi,

I am facing frequent wifi disconnection issues with my Dell Laitude 5420 Laptop which is having Intel Wifi 6 AX201 160MHz Network Adapter. It is a totally new laptop and I have started using since last 2 days only. I have updated required drivers also. Please help.

Thanks and Regards,

Sharad Singh

[David_G_Intel]

Hello shacsing

Thank you for posting on the Intel️® communities. Please share with us the following information:

• Do you get any Bluetooth issues?
• When did it start to happen?
• Do you remember if this issue happened after a new OS update or Wireless driver update?
• Is this issue happening at home, office environment or both?
• Have check with your system's OEM for validated drivers or support on known issues related to the symptoms experienced?
• What OS version are you using?
• Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
• Have you checked if this issue happens on different networks?
• What steps do you take to reproduce your issue?
• Were you able to have you wireless connection in a normal/expected performance before?
• Have you installed any recent software or hardware in your system?
• Have tried a roll back to a previous driver version for testing?
• Have you rebooted your access-point, router, modem?
• Provide the Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[shacsing]

Hi David,

Thanks a lot for your reply. I really need help in resolving this issue.

Answers:

• Do you get any Bluetooth issues? Answer - I have not enabled Bluetooth as I am not using that.
• When did it start to happen? Answer - It started last week when I got this new laptop from my employer.
• Do you remember if this issue happened after a new OS update or Wireless driver update? Answer - No, it is a new laptop. I updated drivers from Dell Support Website but issue is still the same.
• Is this issue happening at home, office environment or both? Answer - I have only checked in home as I am working from home these days.
• Have check with your system's OEM for validated drivers or support on known issues related to the symptoms experienced? Answer - I already updated drivers from Dell Support Website.
• What OS version are you using? Answer - Windows 10 21H1
• Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently? Answer - Yes, original adapter
• Have you checked if this issue happens on different networks? Answer - Not tried yet.
• What steps do you take to reproduce your issue? Answer - It happens everyday 2-3 times atleast.
• Were you able to have you wireless connection in a normal/expected performance before? Answer - Yes, mobile phones and other laptops are not having this issue in same wifi network.
• Have you installed any recent software or hardware in your system? Answer - Just updated drivers from Dell Support Website.
• Have tried a roll back to a previous driver version for testing? Answer - In previous driver version also, the issue was there.
• Have you rebooted your access-point, router, modem? Answer - Yes, many times.
• Provide the Intel® System Support Utility (Intel® SSU) results. Answer -Attached herewith.

[David_G_Intel · Accepted solution]

Thank you for the information provided, please try the following:

• Clean Installation of Wireless Drivers >https://www.intel.com/content/www/us/en/support/articles/000022173/wireless/intel-wireless-products.html
  • Using generic driver 22.80.1.1 https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html
• Recommended Settings for 802.11ax Connectivity
  • https://www.intel.com/content/www/us/en/support/articles/000057574/wireless/intel-wireless-products.html
• If available, test other networks

Regards, 

David G 

Intel Customer Support Technician 

[shacsing]

Hi David,

Thanks for your reply. Just an update, Dell Support has replaced wireless hardware in my laptop but I am still experiencing the disconnection issue with the replaced hardware. I will try to implement your recommendations if that can solve the issue. I will come back with the feedback.

[David_G_Intel]

Did you try the previous steps?  

Let us know if you still need assistance.   

Best regards,  

David G.  

Intel Customer Support Technician  

[shacsing]

Hi David,

Thanks a lot for your help. I think driver update has really helped. I am not facing any frequent disconnection issue now after driver update. I was observing the behavior so could not come back to you earlier.

[David_G_Intel]

We're glad to know the information helped. Hopefully, it will help other community members. Since the thread is now solved, we will close it. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,  

David G  

Intel Customer Support Technician  

[David_G_Intel]

Before we close this thread, it's recommended that you check with the laptop manufacturer in case the issue happens again, especially since the card was replaced.

Regards, 

David G 

Intel Customer Support Technician