Intel Wi-Fi 6 AX200 160Mhz Download/Ping Problems

[madeineurope]

Hi Everybody,

im facing issues with my wireless chip from my mainboard.

I already contacted msi but they couldn't help me.

I sometimes get random disconnects from WAN and LAN. When this happens, the ping goes very high (up to 5000ms). This also appears randomly, non predictible.

Also the Download speed is all time low. I have 100mbits and only 1-40 are coming to my pc.

I already reinstalled/uninstalled every possible wireless driver and tried old drivers, newest drivers, drivers from msi, drivers from intel, down/upgraded bios, changed Adapter settings, restarted router, tried different antennas, resetted network settings. This issue started appearing a couple of weeks ago.

So this problem has to be with the chip. I checked every other potential problem makers. I also made a speedtest with my phone on the exact same location where my pc is and there i get my 100mbits. I even changed my wifi channel. This issue both appears with 2.4ghz and 5 ghz.

In the event manager this is the message that appears when i get my disconnects:

WLAN AutoConfig service has successfully disconnected from a wireless network.

Network Adapter: Intel(R) Wi-Fi 6 AX200 160MHz
Interface GUID: {1cf0bf02-98af-4b9e-9898-d142f9e3c260}
Connection Mode: Automatische Verbindung mit einem Profil
Profile Name: MyWifi
SSID: MyWifi
BSS Type: Infrastructure
Reason: Das Netzwerk wurde vom Treiber getrennt. (Translation = The network was disconnected by the driver.)

Im running windows 11 pro 64bit.

Im really out of ideas here...

[Jose_Intel]

Hello @madeineurope

Thank you for posting on the Intel️® communities.

We sincerely regret you are facing connectivity issues with your Intel® Wi-Fi 6 AX200 (Gig+), we will be more than happy to assist you.

Please answer the following:

·      Is this issue happening at home, office environment or both?

·      Have you checked if this issue happens on different networks?

·      Have you modified any WiFi adapter settings before issue appears?

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello madeineurope

We hope you are doing fine. 

Were you able to check the previous questions? 

Let us know if you still need assistance by attaching the required report. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello madeineurope

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.