Intel Wi-Fi 6 AX200 "device cannot start" (Code 10) Error - no internet access- HP Envy Laptop

[MegShad]

Wi-Fi 6 AX200 cannot start- Code 10 error

Trying to troubleshoot a HP Envy laptop after discovering the Wi-Fi network options removed completely from the computer. There were system updates on Dec 14th and Dec 30th, but the device was used Jan 3 without issue. All of the new driver downloads and windows downloads have been done via USB because this does not have a ethernet port. I’ve run the SSU report and included here as an FYI.

I’ve searched the Intel, HP, and Microsoft forums and spent about 2-3 hours uninstalling the driver that keeps automatically reinstalling.

What I have tried that hasn’t resolved the issue:

• “Recovery from a system restore point” prior to the latest update current version 23H2
• I did manage to remove the old drivers after about 2 hours of the uninstall cycles and started the process from the beginning, but the driver still automatically reinstalls.
• https://www.intel.com/content/www/us/en/support/articles/000031150/wireless/wireless-software.html
• https://community.intel.com/t5/Wireless/Intel-wifi-6-AX200-installed-but-don-t-work-properly-code-10/m-p/1243437
•  
• https://community.intel.com/t5/Wireless/AX200-wifi-not-detected/m-p/1571243
• https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Reseting-or-Turning-the-Wifi-Adaptor-On-and-Off-on-a-HP-ENVY/td-p/7226025
• Did an install of “clean drivers”
• New Drivers installed- https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Envy-having-WIFI-issues-Driver-Intel-R-Wi-Fi-6-AX200-160/td-p/8486464

During this a SelfServicePlugin.exe popup about the .net Desktop Runtime x86 6.0.16 needing to be downloaded (I selected yes after awhile to see if that problem would disappear), and after a few of those uninstall/reboot cycles of that still being requested I downloaded that directly from Microsoft and that is still an issue too.

Eventually, I  downloaded the Windows repair install as recommended (https://answers.microsoft.com/en-us/windows/forum/all/intel-r-wi-fi-6-ax200-160mhz-cannot-start/1c882ffa-481d-4171-9e83-2806b7723af2) to another user, but that hasn’t fixed the issue either.

I’m hoping that the issue is that I haven’t been able to stop the reinstall of the driver at restart. None of these forums have been able to provide the steps to stop that from occurring.

I’d appreciate any and all assistance with this.

[DhannielM_Intel]

Hello MegShad,

Thank you for posting in the community, and I appreciate the detailed post. Since you have already done some troubleshooting and followed different steps that might resolve the issue, I have some things that I need to clarify. Please answer the following questions:

1. Is the AX200 Wi-Fi adapter the pre-installed adapter on your laptop, or did you integrate it yourself?
2. By any chance, have you tried contacting HP Support for further assistance?
3. Just to confirm, can you tell me where you downloaded the wireless driver from?
4. Have you tried performing a fresh installation of the Windows OS on your laptop?

Thank you for your cooperation, and I look forward to your reply.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello MegShad,

I wanted to check if you have the chance to review the questions that I have posted. Let me know if at your earliest convenience so we can determine the next course of action to resolve this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello MegShad,

Since I haven't heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician