Intel® Wi-Fi 6 AX201 not working

[Shailove]

I haven't been able to see my Wi-Fi option in my Windows 11 for the last 2 months. I have attached the SSU output for reference.

[JeanetteC_Intel]

Hello Shailove,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information below:

1. Is this the exact laptop device that you have?
2. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?
3. Are you having issues on Wi-Fi or Bluetooth or both?
4. When you say you "haven't been able to see my Wi-Fi option in my Windows 11" does it mean the wireless adapter is not visible inside device manager (under network adapter)? If it is visible, can you check and share the status of the device?
5. Do you remember if this issue happened after a new OS update or Wireless driver update?

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Shailove]

1. Is this the exact laptop device that you have?:- Yes
   
   
2. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently? :-
   
   using original adapter that came pre installed in my system
   
   
3. Are you having issues on Wi-Fi or Bluetooth or both?:- 
   
    I was facing an issue with Bluetooth for a few days, but after the 23.150.0.3 update, it is working fine.
   
   
4. When you say you "haven't been able to see my Wi-Fi option in my Windows 11" does it mean the wireless adapter is not visible inside device manager (under network adapter)? If it is visible, can you check and share the status of the device? ::-
   
   It is visible in Device Manager but showing an error. I’m sharing a screenshot for reference, and I can’t see the Wi-Fi option anywhere in the settings even after the 23.150.0.4 update.
   
   
5. Do you remember if this issue happened after a new OS update or Wireless driver update?:-  Sorry, don't remember.
   
   

[JeanetteC_Intel]

Hello Shailove,

An Error Code 10, 22, 28, 31, 43, or 45 in Device Manager can occur when:

• Bluetooth cannot be enabled
• In Device Manager, there is a Yellow bang (!, exclamation point) next to the Bluetooth or Wireless (Wi-Fi) device
• In Device Manager, the properties of the Bluetooth or Wireless device shows status = "This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE”

Intel recommends that you test using your Original Equipment Manufacturer (OEM) drivers. If you still get the error after reinstalling these drivers, then try the Intel generic drivers for Bluetooth or Wireless adapters.

• Important: Download the drivers before uninstalling the driver if you are following the instructions for a clean installation process.

Intel provides generic versions of software and drivers.

• Your computer manufacturer may have altered features, incorporated customizations, or made other changes for better compatibility with their product
• If you have an OEM device, contact Computer Manufacturer Support Websites for best driver compatibility with your system

Please follow the steps below for the fix:

1) Ensure that there are no pending Windows Updates.

2) Download the latest OEM and/or Intel generic drivers:

• OEM driver: version 22.90.1.1 (Recommended)
• Intel driver: version 23.150.0.4

3) Perform a Clean Installation of Wireless Drivers. *Clean installation of the wireless/Bluetooth drivers is a troubleshooting step recommended to remove any previous installation files that might cause conflicts with new driver installations.

4) Perform a Cold reboot of the system after reinstalling the driver.

Reference articles

Error Codes 10, 22, 28, 31, 43, or 45 in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices

Where to Obtain an Intel® Wireless Adapter Driver for an OEM Product?

Let me know how it goes.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Shailove]

still facing the same issue

[JeanetteC_Intel]

Hello Shailove,

Thank you for the update. I understand you're still experiencing the same issue. I will further check on this internally and may provide additional troubleshooting steps as needed.

I appreciate your patience as we work to resolve this matter.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Shailove,

We released a new wireless driver version 23.160.0.4 on August 26, 2025. Please do a clean driver installation and perform a cold reboot afterward.

Should the problem persist, please reach out to your system manufacturer's support team for further hardware troubleshooting.

Best regards,

JeanetteC.

Intel Customer Support Technician