Intel Wi-Fi 6E AX210 6GHz card issues with different Intel Generations

[Manoo]

Hello all, 

I have installed Ubuntu 22.10 (kernel 5.19) inside Transcend 128GB SSD "Ts128gmte110S" and am using Intel Wi-Fi 6E AX210 card on two different core i3 Intel NUCs; one with 7th Gen and other with 11th Gen. 

I am surprised to see that when I insert WiFi card and SSD in older generation (7th) NUC, It scans 6GHz AP and lists down all 6GHz channels with iw list command from channel#1 (5955MHz) to channel#93 (6415MHz) [regulatory domain is Germany] as enabled indicating "No IR" and rest (97 to 233) disabled. But when I insert the same SSD and WiFi card in the relatively new generation (11th), it does not scan 6GHz AP and lists all 6GHz channels as disabled. 

What could be the possible reason that two different generations of Intel NUC are creating this issue and what is the solution if anyone has experienced the same?

Best Regards

[Alberto_R_Intel]

Manoo, Thank you for posting in the Intel® Communities Support.

For this scenario, it is important to mention that Ubuntu 22.10 was not tested and validated as an officially supported Operating System by the Intel® Wi-Fi 6E AX210. Based on that all the drivers that we have available on our official website were designed for Windows*:

https://www.intel.com/content/www/us/en/search.html?ws=idsa-suggested#q=ax210&sort=relevancy&f:@tabfilter=[Downloads]

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the specific model of the Intel® NUCs?

Was the 11th gen Intel® NUC ever able to scan 6GHz AP and lists down all 6GHz channels before?

If yes, when did the issue start?

Just to confirm, did you purchase the wireless card separately or did it come installed on the 11th gen Intel® NUC?

Did you make any recent hardware/software changes that might cause this issue?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/download/18895/26735/intel-system-support-utility-for-the-linux-operating-system.html?

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Manoo]

Hello Alberto_R_Intel,

Thanks for the response. Here are answers of your questions:

What is the specific model of the Intel® NUCs?

     ans:       NUC11TNKi3

Was the 11th gen Intel® NUC ever able to scan 6GHz AP and lists down all 6GHz channels before?

     ans:       Purchased brand new. Being used first time.

If yes, when did the issue start?

Just to confirm, did you purchase the wireless card separately or did it come installed on the 11th gen Intel® NUC?

     ans:       Yes, Wireless card was purchased separately. Its own card was Intel® Wi-Fi 6 AX200

Did you make any recent hardware/software changes that might cause this issue?

     ans:       Hardware changes: External SSD and Wi-Fi card is installed.

     ans:       Software changes: Ubuntu 22.10 image loaded.

Does the problem happen at home or in the work environment?

     ans:       Work Environment

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

     ans:       SSU Report is attached

[Alberto_R_Intel]

Hello Manoo, You are very welcome, thank you very much for providing that information and the SSU report.

We will now do further research on this matter, as soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Manoo, I just received an update on this matter.

After reviewing the case, we can confirm this model comes with an Intel® Wi-Fi 6 AX201. Intel® Wi-Fi 6E AX210 is not listed as Intel Validated so we can not guarantee compatibility:

https://compatibleproducts.intel.com/ProductDetails?EPMID=205593

Do you have the option to test the Intel® NUC with a different Operating System to check on the driver's end, maybe Windows?:

https://www.intel.com/content/www/us/en/download/716640/intel-wireless-technology-based-driver-for-windows-10-windows-11-for-intel-nuc-products.html

Or checking with Linux* for the driver for their OS. 

What is the complete model of the NUC7? This is for us to be able to check on additional details.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Manoo, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Manoo, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician