Intel Wi-Fi 6E AX211 MIMO Power Save Mode / Causing Wi-Fi to Turn Off

[Kevin363]

I have a new computer and the Wi-Fi just quits but the Wi-Fi is still connected to the rotter. Yes I have done all the updates and troubleshooting. I changed the MIMO Power Save Mode from Auto SMPS to No SMPS and it has not quit.

My question is what is the difference between:

Auto SMPS

Dyamic SMPS

No SMPS

Static SMPS

[Kevin363]

Ok, it shows I'm connected but drops my Wi-Fi and will not reconnect to the router. I stays online a little longer now that I switched to No SMPS.

[Mike_Intel]

Hello Kevin363,

Thank you for posting in Intel community Forum.

For us to further check, please help provide the following details.

1. What is the brand and model of your system?
2. Did you upgrade the wireless card or this is the embedded/onboard wireless card?
3. Please help provide the SSU logs of your system. Kindly download the utility here:

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Kevin363,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Kevin363]

Lenovo Slim 7 161AH7

12th Gen Intel(R) Core(TM) i7-12700H   2.30 GHz

32.0 GB (31.7 GB usable)

64-bit operating system, x64-based processor

Intel Wi-Fi 6E AX211

The computer is new I have only added

AVG

Microsoft Office

Adobe Acrobat 2020 Pro

[Kevin363]

Wow try this attachment.

[Mike_Intel]

Hello Kevin363,

Thank you for the update.

Since this is a brand new system, you may try loading/updating all the drivers from Lenovo's website first.

Here is the link:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-slim-7-pro-16iah7/downloads/driver-list/component?name=Networking%3A%20Wireless%20LAN&id=E3519D23-890E-4DE1-9064-DE6E7DA2515B

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Kevin363]

Mike,

I have done all the updates, troubleshooting with Levnovo turned off all the power saving modes, etc.

[Mike_Intel]

Hello Kevin363,

Thank you for the update.

If that is the case and they turned off the power saving modes, it is best to coordinate this issue with Lenovo to further diagnose if you have a hardware issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Kevin363,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Kevin363,

I hope you are having a good day.

I am sending another follow up hoping that you are now talking to the manufacturer of the laptop for further assistance. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician