Intel Wi-Fi 6E AX211 cannot work on 40M for 2.4GHz

[huahua]

Intel Wi-Fi 6E AX211 cannot work on 40MHz for 2.4GHz, it always work on 20MHz.

at first is associated with 2.4G AP in 40MHz , but after a while it will associated with AP in 20MHz, and then work on 20MHz

driver: both 23.20.0 and 23.60.1

os: windows 11 pro

configuration: all default(2.4GHz channel width: auto, Incompatible with 40MHz channels: disable)

[DeancR_Intel]

Hi huahua,

Apologies for the delay in my response.

To better understand your system's configuration, we kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

• Intel® System Support Utility for Windows*
• Here's a quick guide on using the Intel SSU:

1. Download and launch SSU.exe.
2. Check the box for "Everything."

• When the scanning is complete, click "Next."
• Click "Save."

I would like to know as well about the troubleshooting steps you have done.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi huahua,

We are following up to find out if you experience any issues.

We weren't able to get any response from you regarding the needed information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi huahua,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi huahua,

For more information, please the link for reference

Intel® Wireless Wi-Fi Drivers for Linux*

Once again, this thread will not be monitored anymore.

Best regards,

Dean R.

Intel Customer Support Technician