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Intel WiFi 6 AX201 keep disconnect

mobyl
Beginner
‎08-19-2021 09:00 PM
10,761 Views

Please really need help here as my network keep disconnecting and reconnects back repeatedly. 

HP Pavilion Gaming 15 dk10000
Windows 10 Home Single Language 64 bit Version 19042.1165
Microprocessor  Intel Core i7-10750H CPU 2.60GHz
Bios F.22
Intel WiFi 6 AX201 160MHz
Driver version 22.0.1.1
I have tried updating to WiFi 22.70.0 Driver64 Win10 but still the same issue I mentioned above.


I have tried a lot of the steps mentioned in previous articles but nothing helps. This is a new laptop bought in Jan 2021 and everything comes inbuilt from the laptop. 
Please help as this is getting worse. 

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AndrewG_Intel
Employee
‎08-20-2021 01:53 PM
10,724 Views

Hello @mobyl

Thank you for posting on the Intel® communities.


In case you haven't tried yet, we recommend first rebooting your router if it is always running 24/7. We know this is a basic step but we just one to make sure any option is tested before going through more complex steps. Sometimes, rebooting the router may help to solve connectivity issues. Also, check for objects/walls blocking a straight sight to the device or anything that may cause interference (e.g. wireless phones, microwaves, etc.). Also, if you are running VPN/firewall software, test by momentarily disabling this.


Also, make sure that you are using the correct Wireless Mode in the adapter based on the Radio Types (IEEE Standards) used by the router.

Access the Wireless Advanced Settings in Windows® 10

  1. Right-click Start in the bottom left corner.
  2. Click Device Manager.
  3. Click the > sign to expand the Network adapters entry.
  4. Right-click the wireless adapter and click Properties.
  5. Click the Advanced tab to configure the advanced settings.
  6. Look for 802.11n/ac/ax Wireless Mode or HT Mode
  7. Select the proper mode for the wireless card based on the router's configuration/capabilities. There are three options available:
  • HT mode or 802.11n: enable 802.11n data rates
    • VHT mode or 802.11ac: enables 802.11ac data rates
    • 802.11ax: enables 802.11ax data rates

Note: For Intel® WiFi AX wireless cards, the recommendation is to use an "AX capable" router in order to achieve the best performance and features.


Also, test by Enabling Unscheduled Automatic Power Save Delivery (U-APSD Support) on the same Wireless Advanced Settings tab.


Please test the different bands available (e.g.: 2.4GHz, 5GHz) and make sure the channel your access point or wireless router is using isn't overlapping or in use by another nearby access point. For this task, we recommend checking with the manufacturer of the router.

Please also review the below links for additional wireless settings and set them accordingly to your environment and router configuration. Please review based on the wireless standard and network band that you are using and apply them if required:


Please test changing the power management options following the steps in the link. For instance, you may try the Maximum Performance option. Power Management Settings for Intel® Wireless Adapters


If the behavior persists, these are additional steps that you may try:

1- Check with your router/AP manufacturer for firmware updates.

2- Go to Control Panel > Network and Sharing > Change adapter settings. Right-click on the adapter in use > select Properties > Configure button > Power Management tab > uncheck the lower of the two boxes first, then the top one > Apply and OK.

 

3- Perform a clean installation of both the Wireless and Bluetooth drivers using the customized drivers from the HP* website:

3.1- Download and save to your computer the HP Drivers*: 

  • Intel WLAN Driver Version 22.10.0.7 Rev.P
  • Intel Bluetooth driver Version 22.0.0.2 Rev.A

To avoid Windows® update reinstalling a different driver during the process, we recommend first downloading and saving the driver installers in your computer, then disconnect the Internet.

3.2- Follow the next steps on this link for a Clean Installation of Wireless and Bluetooth Drivers. Install the Bluetooth driver first, and then the Wireless driver. 

3.3- If the issue persists, you can repeat the process using the latest generic drivers from Intel:

Please report back the outcome and if the issue is solved or persists. After any clean installation, it is recommended to check/reapply all the recommended advanced settings suggested above.

 

If the problem persists even using the customized drivers from HP*, please provide us with the following details:

1- Is the issue happening since the first day that you have the laptop? Or did it work fine before at any time? In case this worked fine before, do you remember if this issue happened after a new Windows update or Wireless/Bluetooth driver update? Please provide details.

2- For testing purposes, Have you tried a different router or Access point for testing purposes? Maybe one that is AX compatible? 

3- When this issue happens, is there any error message? Perhaps on the Windows notification area or in Device Manager?

4- Is this happening at home, office environment, or both?

5- Exact model of the router/Access point or a link as a reference.

6- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Employee
‎09-03-2021 05:40 PM
10,577 Views

Hello mobyl

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Employee
‎09-10-2021 07:47 AM
10,528 Views

Hello mobyl


We have not heard back from you so we will proceed to close this thread now.

If the issue persists after trying the recommended steps and considering you mentioned you have tried many other steps found in articles and this is a new laptop bought early this year, the best would be to check directly with your computer manufacturer (OEM) to know their recommendations and make sure the latest BIOS and OEM customized drivers are installed; if the system has been falling since it was bought you may also want to review with them warranty options (if applicable). For your convenience, here is the link to HP* Support.


If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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